Account Management

Objective: To retain clients, to show support and care and manage / iron out any issues between client and Savvy team

• Communication barriers

• Client satisfaction

• Create plans to address clients' business needs

• Collaborate with internal team to address customers’ needs

• Up-sell or cross-sell services and products

• Ensure company and clients adhere to contract terms

New clients are checked in on day 7 and 20 to see how things are going

They are then called every 3 months