What To Do If Your Headset or Headphones Are Not Working

Headset

You can't hear anything when you pick up a call or they can't hear you:

1. Make sure your headset is plugged in

2. In Zylex Convo go to the Help tab and select Troubleshooting

3. First check the microphone by speaking and seeing if the green bar moves under 2. Speak into the microphone

4. Secondly check the speakers by clicking on the Play button, and adjusting the volume if needed

5. If one or both of these tests don't work, then unplug the headset and try steps 1-4 again.

6. If this doesn't resolve the issue, do a restart of your laptop and try steps 1-4 again.

7. If this still doesn't fix the problem, then send a direct message in Teamwork Chat to the Office Administrator or General Manager

The call is coming through your laptop and not the headset:

1. Make sure your headset is plugged in

2. In Zylex Convo go to the Help tab and select Troubleshooting

3. First check the microphone by speaking and seeing if the green bar moves under 2. Speak into the microphone

4. Secondly check the speakers by clicking on the Play button, and adjust the volume if needed

5. If one or both of these tests don't work, then unplug the headset and try steps 1-4 again.

6. If this doesn't resolve the issue, do a restart of your laptop and try steps 1-4 again.

7. If this still doesn't fix the problem, then send a direct message in Teamwork Chat to the Office Administrator or General Manager

Headphones

The music still plays through your laptop when you plug in your headphones:

1. Make sure your headphones are plugged into the headphone jack

2. Go to your Control Panel

3. Click on Hardware and Sound

4. Click on Sound

5. On the Playback tab click on the Speakers/Headphones you would like the music to come out of

6. Click on Set Default and then OK. Your headphones should now work

The music stops when you plug your headphones in but doesn't play through your headphones:

When your headphones are plugged in turn your volume all the way down and then back up and your music will play. You will have to do this every time. We are still looking for a better solution to this.