If a client requests you to file their PAYE and GST via IR login, advise them we'll arrange it with IRD, but they will also need to advise IRD of this. IRD requires them (the client) to give us certain permissions/access.
All myIR logins are to be set as "Strictly Savvy" and using the assist@strictlysavvy.co.nz email address for notifications, so make sure you let the client know to use these. We do not use a VA's name in case that person leaves or the client is moved to a different VA at any point.
The below PDF has step-by-step instructions that you can download and email to your client to show them how to add us as a user in myIR. Once they have added the user, an email confirmation with further instructions will be sent to the email address they have provided access to.