What To Do When You Don't Have Client Work

During the morning team meetings when the team discuss what they each have on for the day, each team member will indicate whether or not they have much client work that day, and if they may have capacity for other work.

If a VA does run out of their client work to do there are a number of options:

• The VA can contact their client and see if there is anything the VA can assist them with

• If there is nothing forthcoming, the VA can review their clients' Process Handbooks to ensure they are up to date

• Advise the team in the Overflow Channel in Team Chat. Someone in the team may have a client task for the VA to do. If a team member has a task for the VA to complete, they will create a task in Teamwork and assign it to the VA, with instructions on what needs to be done, how it is to be done, and when it is to be done by

• There also may be some internal tasks/jobs that need doing

• If there are no client tasks to be done for the team or internal jobs/tasks, the VA can look the options for training/upskilling

• The General Manager may have internal tasks you can assist her with