Operations Manager Expectations

Expectations for an Operations Manager

1. Role model the values and catch team members living the values. Correct them when they’re not.

2. Overall responsibility for the client hours and capacity in Airtable

3. Hold monthly 1:1 coaching sessions with each of your team members

4. Provide systems training to team members

5. Monitor client work to ensure quality and efficiency

6. Monitor productivity and support team members to achieve targets

7. Reinforce the importance of delegation to our Global Team Members. Support team members to delegate all possible tasks

8. Monitor capacity and liaise with the BDM on capacity

9. Support the recruitment process of new team members

10. Manage new team member inductions

11. Hire and manage contractors as required

12. Conduct client handovers for all new clients

13. Oversee the Getting Started process with team members and new clients

14. Manage cover for clients when team members are on leave

15. Ensure that no passwords are saved in Chrome profiles or team member’s LastPass accounts

16. Ensure all client compliance deadlines are met- PAYE, GST, etc

17. Manage any necessary downscaling of time.

18. Ensure that team members are communicating budgets and used hours to clients

19. Review timesheet entries to ensure all time is tracked and that all wording is ‘Client’ appropriate

20. Check-in with clients when you identify a need or opportunity

21. Manage the team’s leave and attendance

22. Overall responsibility for the Intranet

23. Ensure the health & safety of team members