Staff - Request a Computer

IMPORTANT NOTICE

Effective, July 7, 2025, Dentistry IT will no longer be able to order computers for staff members. As part of the Computer Equipment Procurement Initiative, all computer requests must be made through the IST Service Portal. 

This only applies to those not on the Evergreen List. If you are on the Evergreen List, we will reach out to you when it is time for your scheduled replacement.

To request a computer for yourself (if not on the Evergreen List), your lab, your research students or staff you supervise, please follow these instructions:

1. Please review the IST Workstation Offerings page to see which offering would best meet your needs. If none of the listed computers meet your needs, you will need to request a custom configuration

2. Navigate to the IST Service Portal and start a Computer and/or Accessories Request. You will need to log in with your CCID. If the link does not take you directly to the form:

   1. Please login to the IST Service Portal with your CCID

   2. Click on the IT Services Catalog option

   3. Scroll down to the Desktop and Mobile Computing section and choose Computer and/or ... (hovering over it will show the full name, Computer and/or Accessories Request, and a brief description).

3. Fill out the form. All items indicated with a * are mandatory and must be answered before the form can be submitted. 

   1. Please tell us what you need*: Choose either "I need a new computer for our new hire" if hiring for a new position or "I want to purchase a computer and/or accessories (not for Evergreen)" if purchasing a computer for a lab or research project

   2. Who is this computer for?* Enter the name of the primary individual who will be using the computer. If for a research group or lab, please enter the PI

   3. Please tell us about your/their role*: Administrative/Support staff, Researcher and/or Teaching. Choose as many as applicable

   4. Which department is this for: choose 280800 - Faculty of Medicine & Dentistry - Dentistry Dept

   5. Please provide a room number for delivery*

   6. Please provide the building for delivery*

   7. Role

   8. (if "I need a new computer for our new hire) Does this meet your needs? Indicate if the standard laptop listed will be sufficient for the new position

      • If no, a new item will appear for "Please Share what you are looking for". Enter the offering or the custom solution you are looking for in this box.

   9. (if "I want to purchase a computer and/or accessories (not for Evergreen)") Please share with us what you're looking for: Enter the offering or the custom solution you are looking for in this box.

   10. (if "I want to purchase a computer and/or accessories (not for Evergreen)") Speedcode*: Enter the speed code that the cost of the device will be billed to

   11. Start date (if applicable): When the computer is needed for

4. Once the form has been completed, click the Place Request button. You will receive an email that a ticket has been opened for you and will be automatically be notified of any updates posted to your request by IST staff.

More information on the initiative (including why the change is being made and FAQs) can be found on IST's webpage: Computer Equipment Procurement Initiative

If you are unsure what to fill out on the request form, please email dsupport@ualberta.ca and we will do our best to assist you. We would like to avoid submitting the form ourselves so that we are not acting as an intermediary between yourself and IST.