Dentistry Technical Services (IT)
Dentistry technical services (IT) is help-based and the services available will depend on where you are located, whether you are a student or staff, and what applications you may need.
Who will Dentistry Technical Services Support?
They will support the following locations:
Oral Health Clinic (Kaye Edmonton Clinic [KEC])
Simulation lab (Edmonton Clinic Health Academy [ECHA])
Northern satellite clinics (High Level, La Crete and McLennan)
They will support these groups:
All staff and offices listed in the above locations
Staff who have clinical applications loaded onto their devices regardless of their locations
All students (graduate and undergraduate)
They supports these applications:
Clinical applications whether they’re on Virtual Computer Services (VCS) or locally installed. They include axiUm, sidexis, viewpoint, dolphin, iCAT, etc.
If you are located in the above areas and require assistance, which includes additional teaching and training support, loaner equipment or are a student, please contact them at dsupport@ualberta.ca.
They will not turn away any request but may direct you to submit a ticket to the Central IST team for support or submit one on your behalf if your requests do not fall into the categories above. The central team supports all standard applications and standard desktop equipment, including networks and servers — even if it was previously under dentistry technical services.
This contact list will help route you to the correct contact area for your technical services request based on your location. As we continue our transition process, this table will be updated regularly to reflect any new information that is made available.
For anyone who does not fall into these categories, your main contact for support will be central IST. Here is how you can request technical services:
Chat with Vera: Vera is a chatbot that is available 24/7 and has access to all of our IST web content, as well as our IST knowledge base.
Self service: Find all of our knowledge base articles categorized by service.
Service desk phone: 780.492.9400, 7:30 a.m. - 6:00 p.m. (urgent requests are best through phone).
Online: Through the IT Service Portal.