Clinic Memo

Sept. 8, 2023  |  Clinical Operations

Note: To find topics from previous bulletins, please use the search icon [🔎] in the top right-hand corner of this page.

REMINDER:  Management of After-Hours Emergencies

DDS III & IV students, GPR residents and clinical grad students are responsible for managing any after-hours dental emergency that their assigned patients may experience.  Students must advise their patients to contact them directly in case of after-hours emergencies (evenings and weekends).  For more information, please see the Emergency Care section of the OHC Clinic Manual.

Students/GPR residents/clinical grad students must provide their patients with a card (located in dispensaries) which will instruct them to call 1-888-436-2112 and an extension number (student’s axiUm provider number) which will forward the patient's call to the student's personal cell phone number.  

Please see the Script for Remote Care when assessing patients over the phone.

The conversation needs to be documented in the patient's EHR (OHC axiUm).  Please include the date of the conversation and the guidance/information given and received. Remember to include that verbal consent was received in order for the conversation to continue.

Procedure code 08000 “Remote Assessment - After Hours Emergency Call” must be added to the patient’s EHR (axiUm).

REMINDER:  Returning Instrumentation/Equipment

Please ensure ALL contents of cassettes  (eg. used rubber dam clamps, etc)  are placed back into their respective cassette before returning to Soiled Counter in return bins.  Your cooperation is greatly appreciated by the Central Sterilization staff.

NEW:  Prosthodontics Laboratory - Feedback Form

As we strive for continuous quality improvement in the Prosthodontics Laboratory, it is important that we gather feedback from key stakeholders ie. treatment providers and supervising instructors on a regular basis.  Please complete the Prosthodontics Laboratory - Feedback Form each time services are received.  Thank you!

Please continue using the Prosthodontics Laboratory - Case Tracking Form when submitting cases to the lab.  This form must be submitted, in addition to the hardcopy axiUm laboratory prescription form, for case tracking purposes.

UPDATE:  Clinical Photography & Dolphin

Dolphin can now be accessed through axiUm's Imaging module.  All clinical photographs must be uploaded immediately from SD cards and stored in Dolphin.  Please see these instructions for details on how to import photos into Dolphin.  Since clinical photographs are considered personal health information, please ensure photographs are permanently deleted from SD cards after being uploaded to Dolphin.

UPDATE:  KEC Parkade

Structural work in KEC Parkade - please see details here.