Post date: Jun 27, 2015 2:42:02 AM
I have tried for months to determine Internet pricing from Comcast. Their web site does not understand my street address, even though they have pulled cable and have a box labeled "Comcast" on my lot. This time I tried their 'Chat Room'. For those of you who love to collect evidence of Comcast follies, here is a transcript of my 'chat'. And, yes, the entire transcript came (from Comcast) in duplicate.
Please select the topic that you would like to chat about today.
• TROUBLE: Internet (Other)
Please provide a short description of the issue(s) you are experiencing *
I would like to get a price for Internet service at 428 Valverde Commons Dr, Taos, NM 87571. There is a box labeled 'Comcast' on my lot, but your web site does not recognize the address.
Transcript
Jim: My Issue: I would like to get a price for Internet service at 428 Valverde Commons Dr, Taos, NM 87571. There is a box labeled 'Comcast' on my lot, but your web site does not recognize the address.
user Jim has entered room
analyst Vivek has entered room
Vivek: Hello Jim_, Thank you for contacting Comcast Live Chat Support. My name is Vivek. Please give me one moment to review your information.
Vivek: It's a privilege to have you here on chat and I am looking forward to provide you excellent service!
Vivek: Jim, I would request you please elaborate your issue.
Jim: What does it cost to have Internet service at my house?
Vivek: Just to ensure that I have understood the issue correctly, you want to know your service details. Is that correct?
Jim: Depending upon what you call "Service Details", I believe so.
Vivek: Much appreciated, thank you so much.
Vivek: I am here to provide you with excellent customer service today. Please be assured I will do my best to help you and I'm sure we can work together on your concern.
Jim: How can I get connected, and what will it cost?
Vivek: I would now verify the account to protect your account information . Shall I proceed with the verification?
Jim: Yes.
Vivek: Much appreciated, thank you so much.
Vivek: To ensure that I have the correct account could you please confirm the full name of the account holder as listed on the account?
Jim: There is no account holder. I want to become a new customer, but Comcast seems not to want my money.
Vivek: Alright.
Vivek: Thank you for the information.
Vivek: May I know if you are using Comcast services already?
Jim: That is not important.
Vivek: I would need to transfer this chat to the concerned department with your permission so that they can assist you better. Is this okay for you?
Jim: Please transfer.
Vivek: Please stay connected while I transfer the chat to the correct department for further support.
Vivek: Please wait, while the problem is escalated to another analyst
user Jim has entered room
analyst Akanksha has entered room
Waiting for response from Vivek
Akanksha: You have reached in Transition Department and we appreciate you are giving us a chance to resolve your concern today. I hope you are doing great today!
analyst Vivek has left room
Akanksha: Hi, How are you doing?
Jim: I am well, and hope that you are well, too.
Akanksha: Glad to know that. You're welcome.I’m doing very well! Thank you .
Akanksha: It's great that you're interested in Comcast! You've reached the right department, and I’d be happy to help you set up your services in your home.
Akanksha: I’ll see to it that the order goes out smoothly by checking on the status of your address and the eligibility requirements of your desired service/s. Right after that, I will be providing you instructions for the fulfillment of your order
Akanksha: May I please have your complete service address so I can verify the status on our system?
Jim: 428 Valverde Commons Dr, Taos, New Mexico 87571
Akanksha: Excellent! Let me go ahead and check on the status of your address on our system. May I have 2-3 minutes for this?
Jim: Yes, please.
Akanksha: Much appreciated, thank you so much.
Akanksha: This may take a few minutes. I'll be back with you as quickly as I can!
Akanksha: Thank you for patiently waiting.
Akanksha: Great news! I have confirmed that your address is serviceable. Let's get started on setting up your service.
Akanksha: Let me show the deals
Akanksha: Performance Starter
Akanksha: 6Mbps
Akanksha: $29.99/mo for the first 12 months
Akanksha: Performance with 25Mbps $39.99/mofor the first 12 months
Akanksha: Performance with Blast
Akanksha: 50Mbps
Akanksha: $44.99/mofor the first 12 month
Akanksha: These are best deal
Jim: Thank you. That means Comcast knows where it has put cable! Strange that I have to bother you this morning just to determine that! For six months I have tried the web site with no results.
Akanksha: Your satisfaction is my priority. Is there anything else I can assist you with? I am more than glad to help you out further.
Jim: I cannot go further because my house is under construction and we do not have electricity yet. But in a few more months I will return. Thank you for your help and have a good morning!
• CHAT ID: 2F3878AB-09BB-4552-8FAC-8DCC150A9EC9
• Problem: I would like to get a price for Internet service at 428 Valverde Commons Dr, Taos, NM 87571. There is a box labeled 'Comcast' on my lot, but your web site does not recognize the address.
• Jim_ > My Issue: I would like to get a price for Internet service at 428 Valverde Commons Dr, Taos, NM 87571. There is a box labeled 'Comcast' on my lot, but your web site does not recognize the address.
• Vivek > Hello Jim_, Thank you for contacting Comcast Live Chat Support. My name is Vivek. Please give me one moment to review your information.
• Vivek > It's a privilege to have you here on chat and I am looking forward to provide you excellent service!
• Vivek > Jim, I would request you please elaborate your issue.
• Jim_ > What does it cost to have Internet service at my house?
• Vivek > Just to ensure that I have understood the issue correctly, you want to know your service details. Is that correct?
• Jim_ > Depending upon what you call "Service Details", I believe so.
• Vivek > Much appreciated, thank you so much.
• Vivek > I am here to provide you with excellent customer service today. Please be assured I will do my best to help you and I'm sure we can work together on your concern.
• Jim_ > How can I get connected, and what will it cost?
• Vivek > I would now verify the account to protect your account information . Shall I proceed with the verification?
• Jim_ > Yes.
• Vivek > Much appreciated, thank you so much.
• Vivek > To ensure that I have the correct account could you please confirm the full name of the account holder as listed on the account?
• Jim_ > There is no account holder. I want to become a new customer, but Comcast seems not to want my money.
• Vivek > Alright.
• Vivek > Thank you for the information.
• Vivek > May I know if you are using Comcast services already?
• Jim_ > That is not important.
• Vivek > I would need to transfer this chat to the concerned department with your permission so that they can assist you better. Is this okay for you?
• Jim_ > Please transfer.
• Vivek > Please stay connected while I transfer the chat to the correct department for further support.
• Vivek > Please wait, while the problem is escalated to another analyst
• Akanksha > You have reached in Transition Department and we appreciate you are giving us a chance to resolve your concern today. I hope you are doing great today!
• Akanksha > Hi, How are you doing?
• Jim_ > I am well, and hope that you are well, too. :)
• Akanksha > Glad to know that. You're welcome.I’m doing very well! Thank you .
• Akanksha > It's great that you're interested in Comcast! You've reached the right department, and I’d be happy to help you set up your services in your home.
• Akanksha > I’ll see to it that the order goes out smoothly by checking on the status of your address and the eligibility requirements of your desired service/s. Right after that, I will be providing you instructions for the fulfillment of your order
• Akanksha > May I please have your complete service address so I can verify the status on our system?
• Jim_ > 428 Valverde Commons Dr, Taos, New Mexico 87571
• Akanksha > Excellent! Let me go ahead and check on the status of your address on our system. May I have 2-3 minutes for this?
• Jim_ > Yes, please.
• Akanksha > Much appreciated, thank you so much.
• Akanksha > This may take a few minutes. I'll be back with you as quickly as I can!
• Akanksha > Thank you for patiently waiting.
• Akanksha > Great news! I have confirmed that your address is serviceable. Let's get started on setting up your service.
• Akanksha > Let me show the deals
• Akanksha > Performance Starter
• Jim_ > NO. Let's give me some prices, please.
• Akanksha > 6Mbps
• Akanksha > $29.99/mofor the first 12 months
• Akanksha > Performance with 25Mbps $39.99/mofor the first 12 months
• Akanksha > Performance with Blast
• Akanksha > 50Mbps
• Akanksha > $44.99/mofor the first 12 month
• Akanksha > These are best deal
• Jim_ > Thank you. That means Comcast knows where it has put cable! Strange that I have to bother you this morning just to determine that! For six months I have tried the web site with no results.
• Akanksha > Your satisfaction is my priority. Is there anything else I can assist you with? I am more than glad to help you out further.
• Jim_ > I cannot go further because my house is under construction and we do not have electricity yet. But in a few more months I will return. Thank you for your help and have a good morning!