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The Ministry of Human Resources and Social Development in Saudi Arabia has developed a unified system for all employees in the Kingdom of Saudi Arabia called the MASAR platform. It is a national platform that provides a package of supportive and e-services to government agencies to develop their human resources with the aim of refining and developing the capabilities of the government employee.
Contribute to improving the government work system and raising it to international quality levels.
Upgrading the level of human resources services and investing in human capital.
Governance of procedures and systems in accordance with what is stated in the executive regulations for human resources.
Contribute to raising the efficiency and effectiveness of government agencies.
The Ministry of Human Resources and Social Development stated all HR related issues in its Guide Manual to Business Ethics where some points highly preserve Labor rights and employee right to appeal.
One of the most important services provided by MASAR platform to entities or individuals in universities is the ability to file and track grievances. This process is completely online, and users can check the status of their grievance at any time. This service can be used by students, faculty, staff, and other members of the university community to file grievances about a variety of issues, such as:
●Academic matters ● Financial matters ● Valuation reviews ● Discrimination and harassment ● Other workplace issues… etc
Once a grievance is filed, it is automatically assigned to the appropriate university department for investigation. The department will gather additional information from the grievant and investigate the issue. The department will then issue a decision on the grievance, and the grievant will be notified of the decision. If the grievant is not satisfied with the decision, they can appeal the decision to the next level of the university administration.
The Grievances in MASAR is a valuable tool for university communities that can help to improve communication, trust, and fairness.
Citizens and residents in Saudi Arabia can submit complaints and grievances through the Unified National Platform (GOV.SA) in English. The platform provides services for reporting issues related to various government services, including complaints against government entities or reporting corruption.
As a picture shown submit a complaint or grievance, by these steps:
Visit the Unified National Platform (GOV.SA):
Go to the official website: https://www.my.gov.sa.
Log In:
Use your "Nafath" account credentials to access the e-services.
Select the Appropriate Service:
After logging in, search for the service "Submit a Complaint - Digital Report" or a similar option in English.
Complete the Online Form:
Fill out the form with the required details, such as the complaint or grievance description, and attach supporting documents if needed.
Submit the Complaint:
Review the information and submit the complaint through the platform.
Track Your Complaint:
You can monitor the status of your complaint through your account on the platform or via the provided contact methods.
Moreover, The Wage Protection Program monitors the disbursement of wages to all male and female workers in private sector establishments (Saudis and expatriates) and creates a database containing updated information on their wage payment processes and detershments are committed to paying wages on time and at the agreed value. The program included all establishments in the Saudi labor market registering and uploading the wage disbursement file through the electronic services portal of the Ministry of Human Resources and Social Development.
KAU is following the Kingdom's example in caring for its employees and their rights, employees in KAU have the right to appeal, including arbitration, to protect their various types of rights which are given to them and defined and protected by the national labor law.
KAU gives any employee (Staff or Faculty), against whom a “Performance Report” with a “non-satisfactory” result is raised, the right to appeal to the highest president in her/his domain, within a period of 10 days from his/her receiving of the report.
KAU is established a grievances system for its employees through the ANJEZ system.
This system provides a platform for KAU employees to file and track grievances in a fair and transparent manner. The ANJEZ system is a web-based system that allows KAU employees to file grievances confidentially. The system also allows employees to track the status of their grievances and to receive updates from the university.
The system was established in (2021), and it is an important tool for KAU employees because it provides them with a voice and a way to hold the university accountable for its actions. It also helps to ensure that KAU is a fair and equitable workplace for all employees.
King Abdulaziz University’s Employment Practices policies (click here).
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