Specify the value

1- Specify the value: Define value in from the customers perspective and express value in terms of a specific product

Teams to focus on challenging the current process : Ask why 5 times

Story…… Man’s wife cooks Ham each Christmas….noticed that she took ham, cut off end of ham, and put in oven. Asked wife why did she take ham, cut of end of ham, put in pan , put in oven. She said her mother taught her to take ham, cut off end of ham, put in pan, put in oven. The woman got curious so she asked her mom…”why did you tell me to take the ham, cut off the end of the ham, put in a pan, and it in the oven……..Her mother said……”Well I had this small pan”.

Key point: teams to question the norm and ask what is waist and what is value added.