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The Change Adoption Equation
The Change Adoption Equation
- Q: Quality of the Technical Solution
- A: Acceptance by Stakeholders
- E: Effective Results
Q x A = E
Simply Stated…
But When…
On a scale of 1 to 10, where 10 is best, you rank
“Q” as 8 and “A” as 3
So 8 x 3 = Effectiveness score of 24
"Q" = 8, and "A" = 9
So 8 x 9 = Effectiveness score of 72!
- Leading Change
Having a sponsor/champion and team members who demonstrate visible, active, public commitment and support of the change.
- Creating a Shared Need
The reason to change, whether motivated by threat or opportunity, is instilled within the organization and widely shared through data, demonstration or demand. The need for change must exceed its resistance.
- Shaping a Vision
The desired outcome of change is clear, legitimate, widely understood and shared; the vision is shaped in behavioral terms.
- Mobilizing Commitment
There is a strong commitment from constituents to invest in the change, make it work, and demand and receive management attention; Constituents agree to change their own actions and behaviors to support the change.
- Making Change Last
Once change is started, it endures, and learnings are transferred throughout the organization. Change is integrated with other key initiatives; early wins are encouraged to build momentum for the change.
- Monitoring Progress
Progress is real; benchmarks set and realized; indicators established to guarantee accountability.
- Changing Systems and Structures
Making sure that the management practices (Staffing, Development, Rewards, Measures, Communication, Organizational Design and Information Technology Systems) are used to complement and reinforce change
Questions This Answers…
- Does everyone understand and agree that the project is critical?
- Does everyone understand and agree on what’s in- and out-of-scope?
- Are team members aligned on the definition of the work?
- Have the sponsor and team leader contracted on project specifics and communicated them to the team?
- Has the group begun to form as a team?
Practice Project Selection Criteria
- Interesting to the team
- Q solution decided or in progress
- Not too complex
- Manageable scope
- Team knowledgeable or can make educated guesses about stakeholders/issues
- Project owner must be present and engaged throughout course
Practice Project Examples
- Building…
- Accelerating acceptance of…
- Implementation of…
Practice Project Selection
- Brainstorm and capture list of real world projects
- Discuss and select two
- Remember! These projects are to create a context to learn/apply tools, not solve the problem !
Critical Roles: Sponsor or Champion
- Sets direction, deliverables, expectations
- Assigns resources and removes barriers
- Supports the team through continual interaction with team leader
Critical Roles: Team Leader
- Accountable for team’s results
- Leads toward objectives
- Process Q & A expert and consultant for the team
Critical Roles: Team Members
- Empowered to make decisions
- Responsible for implementing actions
Ingredients For a Great Team
- Key stakeholders PLUS people you need to complete the work
- Diagonal slice of organization
- Based on expertise and skill, more than availability
- People willing to fully participate
- Role models for the change
Great Change Sponsors …
- Are engaged
- Create motivation for the change and care about the impact to people
- Provide private support and provide public support
- Show leadership and leverage their network
- Are inclusive
- Monitor progress and resistance
- Reinforce change
Sponsor Charter Meeting: Discussion
- Define issue or opportunity
- Define expectations (goals, anticipated results)
- Discuss scope (organizations/processes/levels involved)
- Define desired outcomes and indicators/measurements of success
- Agree on timeline/milestones
- Clarify roles/responsibilities (e.g. sponsor’s role, who should be on the project team)
- Establish communication rhythms
- Other?
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