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Questions This Answers…
- How can leaders invite others make the choice for change ?
- What actions and behaviors will leaders of change need to consistently model during the change initiative ?
- How should leaders be challenging themselves to take personal initiative and appropriately challenge the status quo ?
Key Components to Any Change :
Change initiative focused on customer needs (target)
Exercise
- Brainstorm a list of leader behaviors, actions or characteristics that you expect good leaders of change to demonstrate
- Individually write down 2 behaviors or characteristics (from any of the lists) that you do well and 1-2 behaviors/characteristics that you would like to improve
- Identify 1-2 actions you can take in the next 14-30 days to improve on those behaviors
- Pair and share
Compliance or Commitment ?
Leading Change
Time
- We give our lives to that which we give our time
- Calendar test (time audit)
- Planning
Focus
- Has a few key priorities and keeps at them (avoids clutter concept)
- Makes trade-offs which reinforce change
- Works toward win/win as a way to influence
Communication
- Recognizes importance and need for ongoing, clear, consistent communication
- Demonstrates ability to listen and respond to key stakeholders’ concerns
Passion/Energy
- Is known for…”Turned on” to right changes
- Seeks and supports new ways to do work
- Personal involvement and models new behaviors
- Keeps moving and trying new ideas
Leading Change Tools
Calendar Test (Time Audit)
Used to stimulate thinking and team discussion about the degree of attention & commitment change leaders are modeling
CAP – Self Assessment
Used to assess current capacity to show specific competencies in each of the seven core CAP elements
Key Mindsets for Change Leaders
- Change is Life (That which lives… changes/adapts)
- In All Change There is Some Loss (Letting Go…)
- Resistance is Normal, Natural, and Necessary
- All Change is Choice … Individual Choice
- Each Individual Must Find Their Own Way/Journey
Communicating is Vital During Change : Communication is the Process that takes information and transforms it into understanding. . .
Key questions to think about around communicating during change:
- What are the key messages we need to communicate ?
- What methods and/or media are best ?
- Who should be delivering these messages ?
- How have we tailored our communication plan to specific stakeholders ?
- What is our listening plan ?
In Times of Change…
Role of Leader/Communicator : Pitching & Facilitating Understanding
Manager View : Event or Product
- “E-mail” “The Newsletter” “The Intranet”
- “A Videoconference” “A meeting”
Employee View : A Process
“How will this change impact how I do my job?”
- Examples:
- Performance feedback, Market information,
- Recognition
Importance of Consistency
“Full-Circle” Communication
Common Obstacles to effective communication ?
- Time
- Assuming that your message was clear
- Inconsistent messages
- Not knowing your audience or their concerns
- Distractions
- Inappropriate methods
- Not allowing for two-way interactions
- Not understanding cultural differences
Best Practice Principles
Determine your key stakeholders.
Then...
- Design a simple process
- Deliver consistent messages
- Utilize effective vehicles
- Build in feedback loops (listening plan)
Communications Vehicles
Written:
- Newsletter, Bulletin board
- Senior leader memo
Spoken:
- One-on-one, All-employee meeting
- Weekly staff meeting
- Operating leader meeting
Symbolic:
- Offsite conference, Press conference
Electronic:
- Web chats, Intranet, Email
Google Sites
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