Although shipments should normally be generated and completed automatically, either through processes provided by SocrateCloud or by processing sales orders, there might be situations when delivering specific quantities is required. The Shipment (Customer) window allows you to enter product quantities regardless shipping rules and order priority. Also, using the Shipment (Customer) window you may manually enter shipments and then link them to sales orders.
The Shipment (Customer) window, located in the Quote-to-Invoice -> Shipments menu is used mainly to view, edit and sometimes enter customer shipments. The following fields are available:
Order - sales order on which the shipment is based;
Date Ordered - document date for the order;
Customs Bill of Exports - the associated customs bill of exports. Details in Customs Bills;
Document Type - determines the available document statuses, the documents generated, the posting accounts used, etc. Details in Document Types. Examples of shipments:
"Mirror Shipment" - shipment used for transactions between organization. Will generate a counter document. Details in Counter Documents;
"MM Shipment - Indirect" - document type used when the shipment is automatically generated based on POS or Warehouse orders;
"MM Shipment - No Invoice" - this document type is used when the shipment does not require any invoice;
Movement Date - the shipment document date;
Account Date - date used to register the resulting accounting transaction;
Customer, Location, User/Contact - customer to which the shipment is delivered;
Delivery Terms - international delivery terms (INCOTERMS) agreed upon for this shipment;
Warehouse section:
Warehouse - warehouse from where the shipment is delivered;
Priority, Shipping Rule - determined the purchase order, used for processing multiple shipments;
Pick Date (system maintained) - shipment confirmation date (when using "Pick/QA" confirmations);
Representative - sales representative;
Shipment section
Shipping method - determines how the product will be delivered: "Shipper", "Pickup", "Delivery". Selecting "Shipper" will enable the following fields:
Freight Carrier - freight carrier responsible with delivery;
Ship Date - freight carrier pick up date;
Create package - button used to generate a package based on the shipment. Packages may be generated based on shipments or shipment confirmations. Packages can be managed using the Packages window, located in the Quote-to-Invoice -> Shipments menu and are used to store information related to package delivery which is obtained through shipper web service integration;
No Packages (user maintained) - number of packages generated based on this shipment;
Tracking No - tracking number for the shipper, used for shipper web service integration;
Freight Cost Rule - method used to determine transportation costs. The only rule available is "Freight included". Freight costs can be added as separate lines on the sales order;
Mean of Conveyance - mean of conveyance resource allocated to the shipment. Details in Resources;
Mean Of Conveyance, Mean of Conveyance Representative - additional shipment information;
Reference section - accounting dimensions used for analysis, determined by the accounting schema. Details in Accounting;
Customer reception section:
Customer reception reference (user maintained) - comment regarding customer reception;
Customer reception date (user maintained) - date when the delivered products were received by the customer;
Status section:
Movement Type - indicates the document type (determines the document status sequence and processing rules)
In Transit - indicates that the shipment is in transit - shipped, but not received. The transaction will be completed, when confirmed;
In Dispute - indicates that the document is in dispute. Use Requests to track details.
Create Confirmation button - starts the process used to generate confirmations based on the shipment. Confirmations are documents that need to be processed (completed) in order to process the shipment. Details in Confirmations;
Date Received (system maintained) - shipment confirmation date (when using "Ship/Receipt" confirmations);
Document Status - indicates the current document status:
Initial Status: "Drafted" - the document is being defined. Can be edited or deleted;
Document Action button - is used to change the document status. Available actions are: "Complete", "Void", "Reverse", "Close":
"Complete":
-> Document Status: "In Progress" - confirmations were generated for the shipment, either by processing the shipment or by using the Create Confirmation button. To complete the shipment, the confirmations need to be completed;
-> Document Status: "Completed" - the document has generated its effects within the system. Cannot be edited or deleted;
the shipment will generate it's effects within the system:
the shipment document status will be "Completed" and the warehouse stock will be updated;
depending on document type, the document status will be "In Progress" and confirmations will be generated;
"Void", "Reverse" - Document Status: "Voided", "Reversed" - all the system effects of the shipment have been cancelled. No other document action can be applied;
cancels the system effects of the shipment by generating a reverse transaction, using the same document date (Void) or the current date (Reverse) and with the "Reversed" document status;
starting with 15.05 a confirmation message will indicate the generated return and confirmations, depending on document type;
if the shipment generated counter documents, reverse transactions for counter documents will also be generated;
"Close" - Document Status: "Closed" - no other document action can be applied. No other documents can be generated based on closed documents;
permanently closes a document;
a document can only be closed if all its associated documents were processed.
to view all the associated documents press the Zoom Across button on the toolbar;
Status - starting with v16.09 shipment headers can have statuses (not the same as document statuses) and based on this, can be viewed and managed using the K-Board Shipments dashboard. Details in K-Board Dashboards;
The shipment is influenced by the customer's credit status and credit limit. Details in Business Partners.
When a customer's credit status becomes Credit Hold or Credit Stop, when attempting to complete the shipment, it will go into the Blocked Credit status and the user will receive a warning message regarding the customer's credit status. The following document actions are available:
"Complete" - select to complete the shipment, after changing the credit status;
"Void" and "Close".
The Shipment Line tab is used to manage shipment details. The following fields are available:
Order Line - linked order line;
Product, Attribute Set Instance - the shipped product;
Locator - the locator from where the product is delivered. When generating shipments automatically the locator is determined using the following rules (for a FIFO warehouse, without the Block Negative Stock checkbox):
The locator with the highest priority that has the highest available quantity for the respective product;
If no locator can be found using rule 1 (there was never any stock in any locator of the selected warehouse for the respective product) then the locator with the highest priority that is linked to the product (either directly in the Locator field in the Product window, or in the Locator tab of the Product window) will be taken;
If no locator can be found using rule 2, the locator with the Default checkbox will be used;
Create Asset - if checked, when processing the shipment an asset will be generated. Details in Customer Assets;
Status - starting with v16.09 shipment lines can have statuses (not the same as document statuses) and based on this, can be viewed and managed using the K-Board Shipments dashboard. Details in K-Board Dashboards;
Quantities section:
Quantity - shipped quantity, in the selected unit of measure;
UoM - if a conversion was defined for the base unit of measure, and alternate unit of measure can be selected;
Movement Quantity - shipped product quantity, in the base unit of measure;
Picked Quantity, Confirmed Quantity, Target Quantity, Scrapped Quantity - displays differences between shipment and confirmed quantities. Details in Confirmations.
Project, Phase, Asset, Employee, etc. - accounting dimensions used for analysis, determined by the accounting schema. Details in Accounting;
Secondary windows:
Match Ship tab - displays the shipment-invoice association;
Confirmations tab - displays the confirmations for this shipment line;
Attributes tab - after processing the shipment, will display the product instances used for the inventory transactions;
Inventory Transactions tab - after processing the shipment will display the inventory transactions that were generated.