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Shiprocket SOP

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GST
DC Address - BD & Ekart
Delivery Dispute SOP - NEW
Account Blocked
Escalation SOP
Partial COD
Instant COD
Ticket notification on email
Shiprocket Audience Pro
Shipment SR Secure
Email Id Change
Power Statements
RevProtect
Briefing Buddy
Tech Issue Details Assignment
Current Issue
Drone Delivery
NDR SOP POST NUGGET
EDD Update
Shopify Sync Issue
Call Script
Dormant
Live
Value Added Service ( VAS )
Notes to be added in Nugget ticket
Shipping Rates Reduction/Adjustments | Lite to Pro | Domestic Shipping
All Forms & Trackers
Buyer Call Handling-IB
RTO Escalation in Shiprocket
Quality Check
New FCR Tagging
SR Amplify
Minimum Recharge from 200 to 500
Recent Update-Till 17th Apr'23
Wallet Balance transfer Request
Auto Wallet Transfer
Return Shipment Delivery In-TAT
Return Shipment Delivery Out-TAT
Order Verification
OTP Based Delivery
Shyplite
Pickup (Connection-Dispute)
Pickup Freight refund Policy
Delivery -In TAT
Tracking Status Mismatch
Delivery- Out TAT
RTO Initiated (IN TAT)
Account Disable
RTO Acknowledge
RTO Initiated (OUT TAT)
Update-- Courier under stress cases
Shipment Misroute
NDR Verification for RTO Shipment
RTO without NDR
RTO-NDR SOP
Return Order
Early COD activation & benefits
Early COD Plan downgrade
COD Remittance - In TAT
Shiprocket Shivir
COD Handling Fee
Convenience Fee on Card Payments & Real-Time Passbook Entries
COD remittance-Out of TAT
SAAS Plan (Upgrade)
SAAS Plan (Downgrade)
DC Address
Recharge Error/Issue
Wallet Recharge Query
Weight Discrepancy (Auto Accept )
Channel Integration
Tech-Related- FAQ's
API Integration
Transfer Protocol
CSAT Script- Voice and Chat
Price Hike Delhivery
Post Ship upgraded to Brand Boost
Brand Boost - Updated Version of Post Ship
Ekart packaging guidelines
SR Support
International Delivery Delay
Bluedart and Xpressbees Rate Revision
Insurance Claim
Pickrr Migration FAQ's
Weight Fraud Seller List
User Management (wanted to provide access to someone else) )
Ship Rocket Boost & Check out
Escalation Matrix for L1 & l2
Apology & Empathy statements
Sales Related
Estimated delivery timelines
List of products cannot be shipped
Logistics Transporter ID list
Add Package Images Feature
Bank Verification & Updation
Blue-Dart Activation
Order Cancellation
Change Label setting
COD to prepaid payment mode
OSLA Cases
EWAY Bill number
KYC
Lost Shipment
Multi Packet Shipment
Bank Unfreeze
SR Assured (Verified Seller)
Amazon Shipping 1kg, 2kg, 5kg on Shiprocket.
Packaging
Postpaid service related
Split Shipment

Shiprocket SOP

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ONDC
Mobile Application Navigation
Arogyam
Shiprocket International
SR Fulfillment/Warehousing
SR convert
SDD & NDD (Same day delivery & Next day delivery)
Buyer Helpline
Raining Reward Bonanza
WhatsApp Communication Module
RTO Score
Delivery Boost
SR Engage
Rocketbox /Cargo Shipment
Fastrr & Checkout
Quality Check
Weight Dispute
Pickup Scenarios
Delivery Scenarios

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