SCRIPT for Voice
Sir/Ma'am, I hope you are satisfied with the resolution provided to you,
If Seller says "yes" then
"Sir/ Mam, after this call you will receive a survey message on your registered mail ID. Request you to kindly share your valuable feedback for our conversation "
SCRIPT for Chat
Sir/Ma'am, I hope you are satisfied with the resolution provided to you,
If Seller says "yes" then
"Sir/ Mam, post this chat you will receive a survey message on your registered mail ID. Request you to kindly share your valuable feedback for this chat"