Migration FAQs

Please refer the below link and update the remarks in sheet wherein seller is asking for credentials (Total sellers list who are already moved into SR)

https://docs.google.com/spreadsheets/d/1SLbV_ufSEJDQGx9RP4pOWiaK2GEodIjn8NonxsebkRI/edit#gid=0

• Scenario 1- A migrated Seller facing wallet-related issue e.g.- recharge done is SR but amount not received ,such cases will be routed to Client Support - Rahul

• Scenario 2- Migration done and partial amount or no amount transferred  to SR wallet, such cases are to be highlighted to Client Support - Rahul

• Scenario 3- Migration not done and Pickrr Seller approached to SR support, for such cases route the seller to Pickrr help line Hotline Number- 9311447114 and support@pickrr.com

Also ensure to  ask for these details for wallet balance transfer and then assign the ticket.

Company ID:

Company Name:

Bank Account Details With Cancelled Cheque:

Payable Amount:

Tagging:-

Phone number :- Calling number  

Email :- Seller's registered email id 

FCR :- FCR-Addressed

Issue category  :- Other

Sub category :-                         Other

Type :- Request

Status :- Open

Courier Company :- NA

AWB Number :- NA

Subject :- Pickrr wallet balance transfer

Additional information :- NA 

Request for call back  :- NA

Please enter your number :- NA

Group :- Client Support 

Agent :- Rahul

LOPS action :- NA

FOPS action :- NA

Tech support actions :- NA

Name :- NA

Description  :-

1.What is the status of my Existing in-transit shipments ?

Ans:-Don’t worry Sir/Ma’am, you can track the status of all your IN-Transit shipment from your pickrr panel, Also, you can connect with pickrr team for your current shipment updates on chat boat, email and helpline number

Email- support@pickrr.com

Hotline Number- 9311447114

2. What is the status of already raised tickets ?

Ans :- Sir/Ma’am there are no changes to the current process, your all previously raised tickets will be closed as per the existing timelines. You can track the status of the ticket from the pickrr dashboard or you can check the updated status shared with you on your registered email ID

“If seller ask till when panel and dashboard will be live then only answer: (It will be live for next 2 months)”.

3. What will happen to my wallet balance ?

Ans :- Don't worry Sir/Ma’am, the wallet balance will get transferred at the same time of Migration. 

4. Why is my business being moved to Shiprocket/ why is my Pickrr account being terminated?

Ans :-  I would like to inform you that Pickrr and Shiprocket services are merged, and we are one team now. Together we will be able to serve you even better with an enhanced shipping experience by combining the strengths of both the platforms.

5. What will happen to some previous commitments done to me?

Ans :- Donot worry Sir/ma’am, the merger of Pickrr and Shiprocket will not disturb the current processes and commitments which were made to you. We will continue to provide you with the best service in the industry with the same commitments.

6. My Freight charges are higher VS Picker?

Ans :- There is no changes in the freight charges. You will be able to ship your order as per your existing plans only.

7.  Will I get KAM support at Shiprocket?

Ans :-Definitely Sir/Ma’am, if you will be able to achieve 100 +  monthly shipment with us, then you will be assigned a dedicated KAM.

8. I was on X plan which was way cheaper and offered all the couriers (FD & BD) and less FR charges along reverse order facility.

Ans: - Don’t worry Sir/Ma’am, there will be no changes to the plans that was offered to you. We have moved your existing plan  to Shiprocket panel with the same courier mapping as per Pickrr, you can check the same in current plan details section under Billing TAB.

In Shiprocket we have multiple plans and as per your shipping requirements you can chose any of these plan at any point of time from your Shiprocket panel.

If you wish to know more about these plans then I can arrange a call back for you from our Shiprocket sales expert.

Who will guide you the best plan as per your requirements.

**SR agent will share the SR plan and handle call as per BAU (pipe drive)

9. Can I integrate with X channel ( not listed on SR panel) with SR and if yes kindly provide the documentation for the same so that I can share the same with my developer.

Ans: - Don’t worry Mam’/ Sir, all of your channels are also migrated to Shiprocket panel and you get your orders from those channels without any trouble.

In Shiprocket, we have many more channels from which you can get more shipment order, you can integrate these channels from your Shiprocket panel. If incase you face any challenge, then you can raise a ticket from Shiprocket panel so that our Tech team can assist you in the integration process.

10. What needs to be informed in case any seller calls and asks for further plan of their migration who are not a part of phase -1 list (104 seller)?

Ans. We are working thoroughly to ensure a smooth migration process to avoid any disturbance to our ongoing business operations. Hence, we have planned this migration in a phased manner .We will update you prior to the movement whenever we are ready with your movement.

11. What needs to be done in case the seller complains about no email received with credentials for login?

Ans. Before communicating the details please check the mentioned pointers  :- 

• No worries, Sir/Ma'am, let me check the list of sellers who are getting migrated into Shiprocket. Please confirm the registered email Id. 

• (Check the email id with attached list above)

• If seller details are available in the list then, I request you to confirm the registered email id and phone number so that i can forward the same to my team for further process and credentials could be sent to you.  (Capture the Registered email id and phone number) 

TAT - 

• If seller calls us before 2 PM then - By EOD you will get the details on email id. ( advisor need to check with email id or company id in list shared above)

• If seller calls after 2 PM - By next day morning, you will get the details on email id.( advisor need to check with email id or company id in list shared above) 

If seller details are not available in the list then, I request you to please wait as migration process is going on and you will be receiving the details 2 days prior to the migration date. 

Please refer the below link and update the remarks in sheet wherein seller is asking for credentials 

https://docs.google.com/spreadsheets/d/1SLbV_ufSEJDQGx9RP4pOWiaK2GEodIjn8NonxsebkRI/edit#gid=0

Note - Consolidated file to of such sellers (Phone number and email id) to be shared with Karuna or Abhishek for further action. 

ONLY for INTERNAL CONSUMPTION, Not to be shared with anyone

11. How Pickrr call can be identified ?

Ans. Our agent will Tag the call as Pickrr on FD.

12. What communication will be sent to the Pickrr existing seller about migration ?

Ans:-Seller will be notified from Day-2, day wise communication will be sent to seller along with URL, login ID and credential and training details

WhatsApp communication 

  Migration Information

Dear Seller ,

We have some exciting news to share with you! Pickrr, your trusted logistics partner, is thrilled to announce our collaboration with Shiprocket, a leading e-commerce shipping platform.

Expect faster order processing, Improved communication, advance reporting with Shiprocket cutting -edge technology

Rest assured, our commitment to exceptional service remains unchanged!

Stay updated and join us for the live training session to have better understanding.

LINK for Training Session

Thank You for your support !

Regards,

Pickrr

Thank You Message:

Content:

Gratitude & Thank You for Choosing Us!

Dear Seller,

We’re filled with gratitude for your trust in us! Thankyou for choosing us as your shipping partner. As we are moving to the Shiprocket Panel we’re committed to providing exceptional service and supporting your success.

Your loyalty means the world to us!

Stay updated and join us for the live training session to have better understanding.

LINK for Training Session

Thank You for your support !

Regards,

Pickrr

Welcome Migration Day 

Content:

Dear Seller,

Welcome aboard to Shiprocket! We’re thrilled to have you as our valued Sellers. To help you get started, please join our live training session.

Click here to join the live Training

TRAINING LINK

Our team is here to assist you with any questions or concerns you may have.

We’re committed to your success and look forward to supporting you every step of the way .

Once again, welcome to Shiprocket!

Best Regards,

Shiprocket

Email Content

Email Communication

 Migration Information

Content 

Dear Sellers

We hope this letter finds you well. We are excited to share some important news with you about our ongoing efforts to enhance our services and continue providing you with the same high level of service you have come to expect from us.

We have some exciting news to share with you! Pickrr, your trusted logistics partner, is thrilled to announce our collaboration with Shiprocket, a leading e-commerce shipping platform.

This strategic partnership brings together the strengths and expertise of both Pickrr and Shiprocket to offer you an even more robust and streamlined shipping solution. With Shiprocket's cutting-edge technology and extensive network of logistics partners, we are confident that this collaboration will further enhance your shipping experience and help you grow your business

Shiprocket brings a wealth of expertise in the industry and shares our values of customer-centricity, efficiency, and innovation. By leveraging their technology and industry insights, we aim to enhance our offerings to you in the following ways:

Seamless Transition:

Our team is working diligently to ensure a smooth migration process that minimizes any disruptions to our ongoing business operations. You can continue to expect the same level of service without any interruptions.

Unchanged Support:

Our dedicated team will continue to provide you with the same level of support, responsiveness, and attention that you have come to rely on from us. We value our partnership with you and will continue to prioritize your success.

Business as Usual:

Our day-to-day operations, including order management, communication, and, will remain unchanged even more better . You can continue to work with us in the same familiar way.

Will be initiating the training in the coming days to make the transition seamless, Link will be shared shortly . 

Regards, 

Pickrr Technology 

Thank You Email

Content

Dear Sellers,

As we reflect on our journey, we are filled with immense gratitude for the trust and support you have shown us by choosing our services. We want to express our heartfelt thanks for your partnership and loyalty

We want to assure you that we remain steadfast in our commitment to excellence. We are constantly working to improve our offerings, enhance our processes, and provide you with the tools and resources you need to thrive in your business endeavors

As we move forward and partnered with Shiprocket , we are excited about the opportunities ahead and look forward to continuing our partnership with you. We value your feedback, appreciate your support, and are always here to assist you in any way possible.

Join Us for the live training session for the better understanding on :-

Training Link :- 

Regards, 

Pickrr Technology 

Pickrr Panel Deactivation information

Dear Seller 

We hope this email finds you well. We wanted to bring to your attention an important update regarding our Pickrr Panel

Due to recent partnership with shiprocket, we would like to inform you that you will no longer be able to handle shipments directly from our panel and to continue the same would request you to kindly Sign Up on Shiprocket Panel

Please note that this change will be effective from [Effective Date].

We value your partnership and remain committed to providing you with the best possible selling experience. Should you have any questions or concerns, please do not hesitate to reach out to our team for assistance.

Please find your new username : - Click here to reset your password

Join Us for the live training session for the better understanding on :-

Training Link :- 

Regards,

 Pickrr Technology 

Welcome Communication 

Content

Welcome to Shiprocket!

We are thrilled to have you on board as our valued sellers, and we want to extend a warm welcome to you

We are committed to providing you with the best possible experience and supporting your success in every way we can. As a new seller with us, you are an integral part of our community, and we look forward to building a strong and mutually beneficial partnership with you.

To help you get started, we have put together a comprehensive training program that will familiarize you with our platform and processes.

Please click here to join the live training on :

Once again, thank you for choosing Shiprocket as your selling platform. We are excited to embark on this journey with you and work together towards your success

Regards,

Shiprocket