Festive season surcharge (FAQ)

Shiprocket Festive Surcharge – Internal FAQ (CX Team Version)

Q1. What is the Festive Surcharge?

A: The Festive Surcharge is a temporary, seasonal fee during the festive period. It ensures Shiprocket’s platform and courier partners are fully equipped to manage high shipment volumes without disruption.

Q2. Why is Shiprocket introducing this surcharge?

A: During festive season, shipment volumes surge across India. To keep your business running smoothly, Shiprocket invests in technology, system scaling, and partner support, while courier partners expand their delivery capacity. The surcharge makes this possible.

Q3. Is this permanent?

A: No. It is strictly temporary and will apply only from 12th Sep’25 to 12th Dec’25.

Q4. Who will be charged the Festive Surcharge?

A: It applies to all shipments booked on the Shiprocket platform during the festive period. This will vary depending on Plan.

Q5. How much is the surcharge?

A: The surcharge will be applicable per shipment based on plans, below are the details(exclusive GST):

• Lite -  ₹3 per shipment

• Basic to Diamond -  ₹2 shipment

Q6. Does it apply to both COD and prepaid shipments?

A: Yes, it applies to all shipments.

Q7. Is it courier-specific or platform-wide?

A: It is a platform-level surcharge, not courier-specific.

Q8. How does this benefit sellers?

A: The surcharge ensures:

·         Stable deliveries even at peak festive demand

·         Faster processing & allocation through Shiprocket’s upgraded systems

·         Better delivery predictability thanks to courier partners scaling capacity

·         Stronger customer experience → fewer delays, better satisfaction

Q9. What happens if it’s not collected?

A: Without it, festive demand could strain delivery networks, causing delays and service disruptions. The surcharge ensures business continuity.

Q10. Can sellers opt out?

A: No. It’s a standard platform-wide policy during the festive season.

Q11. Will it be refunded later?

A: No. The surcharge covers real-time investments and partner capacity support during the festive period.

Q12. Other platforms don’t charge this — why Shiprocket?

A: Many logistics players do charge peak surcharges. Shiprocket keeps it minimal and transparent while ensuring sellers enjoy the benefit of a reliable ecosystem.

Q13. Will this happen every year?

A: Shiprocket reviews this based on demand. It is introduced only when required to ensure stability of the sellers.