Embedded Files
Note - The updated Version of Post ship is Brand Boost which is a Paid service and is updated in SOP with "Brand Boost - Updated Version of Post Ship"
Scenario :- Seller called to know the process to customize and create the tracking page for his shipment.
Opening:- Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you?
Assurance:- I will surely help you regarding your concern.
Information:-
Post Ship provides buyers a seamless post purchase experience with customized tracking page, marketing banners and regular SMS, Email notification.
Benefits-
•Tracking page with complete information
•Real time order tracking
•Estimated date of delivery
•Regular SMS and Email updates
•White labelled tracking pages
•Promote other products
•Links to external pages
•Learn about buyer’s experience
Path-Seller panel->Setting->Tracking Page
You need to follow the below mentioned steps to create a branding and tracking page.
1.Setting- in this tab you will add your website URL along with website’s domain and sub domain followed by saving this information.
2.Tracking widgets- In this tab you will get an option to align the tab as per their preferences. For example, “banners”, “menu links”,etc.
3.Marketing banners- You can add up to 3 marketing banners along with a URL to make the tracking page more attractive.
4.Menu links- You can add unlimited menu links using this option, that will help you to categorize the product line. For example a menu link can be “MEN clothing”, “WOMEN clothing", Kids-Boy or a girl clothing etc.
5.NPS- Also known as “NET PROMOTERS SCORE”. You can opt for NPS service, which will allow the buyers to rate services.
6.Returns- Enabling the “RETURNS” option, You will empower your buyer to place a return order using the same tracking page.
Further Assistance:- Is there anything else, I can assist regarding shiprocket.
Closing :- Thank you for calling in shiprocket have a nice day.
Note - The updated Version of Post ship is Brand Boost which is a Paid service and is updated in SOP with "Brand Boost - Updated Version of Post Ship"
FD Ticket
§ Phone number :- Calling number
§ Email :- Seller's registered email id
§ FCR :- FCR-Addressed
§ Issue category :- Others
§ Sub category :- Others
§ Type :- Query
§ Status :- FCR Resolved
§ Courier Company :- NA
§ AWB Number :- NA
§ Subject :- Post Ship
§ Additional information :- NA
§ Request for call back :- NA
§ Please enter your number :- NA
§ Group :- Customer Support Call Center
§ Agent :- Pratibha
§ LOPS action :- NA
§ FOPS action :- NA
§ Tech support actions :- NA
§ Name :- NA
§ Description :-
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