Delivery Dispute SOP ( NEW )

Shipment Delivery Dispute

DNR Forward - Shipment Delivered But Not Received to Buyer
DNR RTO - Shipment RTO Delivered But Not Received to Seller
DNR Reverse/Return - Shipment Retrun Delivered But Not Received to Seller
Wrong/Partial/Damage/Empty shipment delivered to the buyer
Wrong/Partial/Damage/Empty shipment delivered to the seller
DNU - Shipment Physically delivered but status not updated

WhatsApp Link for Proofs on WhatsApp: https://telephonycloud.co.in/portalv2/

Path & Steps :- Select --> KartShip Rocket-->Messaging-->Chat-->Click on (+) sign--> Enter mobile number--> Select template with name " Dispute" add text in variable and send

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