Embedded Files
Scenario :- Seller called to know about process for API Integration.
Opening:- Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you?
Assurance:- I will surely help you regarding your concern.
Information:- Sir/Ma'am, You can Integrate your E-commerce store with Shiprocket account and process all orders from one single platform. Sync the inventory and catalog from your website to receive all incoming orders into the panel.
You need to follow the below mentioned steps for API integration.
•Click on Setting tab in Seller panel
•Click on API-Configure
•Click on Create an API User
•Fill required details to generate API
•Please go through the below document to understand the process of API integration with Shiprocket. You will find this link on seller panel-
Settings>>API>> Link will be available at bottom of the page.
https://shiprocket.freshdesk.com/support/solutions/articles/43000337456-api-document-helpsheet
Check out the API documentation link below:https://apidocs.shiprocket.in
Note: If we are arranging a callback from tech team the TAT is 24 hrs.
Further Assistance:-
Is there service related anything else I can help you with ?
Closing:-
Thank you for calling shiprocket, have a great day ahead.
Nugget Ticket:-
Note: If we are not arranging a callback, then the tagging would be:
- Phone number :- Calling number
- Email :- Seller's registered email id
- FCR :- Yes
- Issue category :- Tech-Channels&API
- Sub category :- General Issue
- Type :- Query
- Status :- Resolved
- Courier Company :- NA
- AWB Number :- NA
- Subject :- Integration/APIs
- Additional information :- NA
- Request for call back :- NA
- Please enter your number :- NA
- Channel :- Customer Support Call Center
- Agent :- Pratibha
- LOPS action :- NA
- FOPS action :- NA
- Tech support actions :- NA
- Name :- NA
- Description :- NA
Note: If we are arranging a callback, then the tagging would be:
- Phone number :- Calling number
- Email :- Seller's registered email id
- FCR :- N-FCR
- Issue category :- Integration/APIs
- Sub category :- General Information Required
- Type :- Query
- Status :- Open
- Courier Company :- NA
- AWB Number :- NA
- Subject :- Integration/APIs
- Additional information :- NA
- Request for call back :- NA
- Please enter your number :- NA
- Group :- Customer support: Tech Desk
- Agent :- NA
- LOPS action :- NA
- FOPS action :- NA
- Tech support actions :- NA
- Name :- NA
- Description :- NA
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