Timeline = Advisor will share the TAT of Day End as per the EDD
Nugget Disposition
Select User :- Seller's registered emai id
Channel :- Customer Support Call Center
Channel Email :- NA
Agent Assign :- Pratibha
Ticket Priority :- Low
Subject :- Delivery IN-TAT
Body :- NA
Private Notes :- NA
Tags :- As per Center
Phone :- Calling number
Source :- Phone / Chat
Type :- Query
FCR :- Yes
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category :- Shipment Delivery
Sub Category :- Delivery IN-TAT
Issue Details :- NA
Courier Name :- As per ICRM
AWB Number :- As per ICRM
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA