Delivery- In TAT

Opening :

 Good Morning/Afternoon/Evening Welcome to shiprocket. My Name is _. How may I help you?

System Check :-

1) Copy link from SPARK & paste it in new tab / Click on Internal ICRM (Ask for AWB no. in  shadow fax cases)

2) Click on View details  > Click on Shipment section

3) Check Suppress EDD 

4) Check SR Tracking 

Inform seller about the following:-

•  Suppress EDD 

• If your shipment gets delayed then you can also escalate delivery from your shiprocket panel-

Path :- Login on seller panel > Place cursor on shipment tab > Click on Track  > Paste AWB > Click on escalate under Expedite delivery 

Timeline  = Advisor will share the TAT of Day End as per the EDD

Further assistance :- 

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Shiprocket. Have a nice day

Nugget  Disposition

• Select User :-                           Seller's registered emai id

• Channel :-                           Customer Support Call Center 

• Channel Email :-                           NA

• Agent Assign :-                            Pratibha

• Ticket Priority :-                           Low

• Subject :-                           Delivery IN-TAT 

• Body :-                           NA

• Private Notes :-                           NA

• Tags :-     As per Center

• Phone :-                           Calling number

• Source :-                           Phone / Chat 

• Type :-                           Query

• FCR :-                           Yes

• Escalation Desk/ORM Tag :-                           NA

• VOC :-                           NA

• SR Issue Category :-                          Shipment Delivery 

• Sub Category :-                         Delivery IN-TAT 

• Issue Details :-                           NA

• Courier Name :-                           As per ICRM

• AWB Number :-                           As per ICRM

• Multiple AWB Number :-                           NA

• Multiple Case Scenario :-                           NA

• Shipment Status :-                           NA

• Jira Link :-                           NA

• KAM Action Flag :-                           NA