Opening :
Good Morning /Afternoon/ Evening Welcome to Shiprocket. My Name is _. How may I help you?
System Check :-
1) Copy link from SPARK & paste it in new tab / check registered no.
Eway Bill Generation:-
Eway Bill will be generated from GST website (for shipment values more than Rs. 50,000 ) with the help of Transporter ID of assigned courier partner.
Inform seller about :-
You can upload an Eway Bill after assigning courier for your orders. You can now upload the Eway Bill at the time of pickup generation :
Generate Pickup Popup
At the time of pickup generation, we will ask you to upload an Eway bill for your order. Here are the details you need to upload the Eway Bill:
Eway Bill number
Eway Bill (PDF format)
Eway Bill invoice
Next, click on the 'Eway Bill' button to proceed. You can then go ahead and generate a pickup for your order.
Ready to Ship Screen
Search for your order and scroll towards your right to find the 'Upload Eway Bill' button. Click on it to add the required details to upload your Eway Bill. Once done, you can generate a pickup for your order.
Order Details Screen
Click on the order ID to see complete details of your order. Here you’ll find an 'Upload Eway bill' button at the top half of your screen. Click on it to upload your Eway bill and generate your order pickup.
With this, we have also added the functionality of uploading Eway Bill for your RTO shipments:
Uploading an Eway Bill for your RTO shipment is mandatory if the order value is more than Rs. 50000.
Steps to be followed:
Go to 'Shipments' from your left-menu and select RTO.
Check shipping details of your RTO order to find the 'Upload Eway Bill' button.
Click on it to upload a new Eway bill for your shipment.
E-way Bill Validity is 7 days
If you want to update existing Eway Bill :
Here are the following steps to update your already uploaded Eway Bill:
Click on the order ID to see complete details of your order.
Click on the 'Eway Bill' button to update your details.
A pop up will open where you need to update your Eway Bill details. Once finalized, click on Upload Eway Bill button to proceed.
Further assistance :-
Is there service related anything else I can help you with ?
Closing :-
Thank you for calling Shiprocket. Have a nice day.
FD Ticket:
Phone number :- Calling number
Email :- Seller's registered email id
FCR :- FCR-Addressed
Issue category :- Others
Sub category :- Others
Issue Details :- Others
Type :- Query
Status :- FCR-Resolved
Courier Company :- NA
AWB Number :- NA
Subject :- EWAY Bill related Query
Additional information :- NA
Request for call back :- NA
Please enter your number :- NA
Group :- Customer Support Call Center
Agent :- Pratibha
LOPS action :- NA
FOPS action :- NA
Tech support actions :- NA
Name :- NA
Description :-