Embedded Files
Opening :
Opening :
Good Morning/Afternoon/Evening Welcome to shiprocket. My Name is _. How may I help you?
Good Morning/Afternoon/Evening Welcome to shiprocket. My Name is _. How may I help you?
Scenerio 1 :
Seller wants to know how to do Recharge of SR Wallet
Information:
Path = Login into Seller Panel > Recharge the Wallet
Minimum Recharge Amount is 500
Scenerio 2 :-
Scenerio 2 :-
If seller is unable to Recharge his Wallet
If seller is unable to Recharge his Wallet
Resolution = Ask the Screenshot of the panel within 48 Hours of the ticket creation & assign the case to Customer Support Tech Desk and share the TAT of 24 Hours
Nugget Ticket FCR Cases
Nugget Ticket FCR Cases
Seller User:- Seller's registered emai id
Channel:- Customer Support Tech Desk
Agent Assign :- NA
Ticket Priority :- Low
Status :- Resolved
Subject :- Wallet Recharge Query
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- Yes
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Wallet_Balance
Sub Category :- Recharge Information Required
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
Nugget Ticket NFCR Cases
Seller User:- Seller's registered emai id
Channel:- Customer Support Tech Desk
Agent Assign :- NA
Ticket Priority :- Low
Status :- Awating Customer Response
Subject :- Unable to Recharge Wallet
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Wallet_Balance
Sub Category :- Recharge Information Required
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
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