Pickup Freight refund Policy

Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you?

System Check :-

1) Copy link from SPARK & paste it in new tab / Click on Internal ICRM (Ask for AWB no. in  shadow fax cases)

2) Click on View details  > Click on Shipment section

3) Check Pickup schedule date & time

Inform seller about the following :-

If shipment delay for 3 days.:-

Sir/Ma'am, I really apologized for  the delay in pickup , as a  "token of apology " I'am processing for partial freight refund (20% of freight charges) and we will try to make pickup attempt of shipment (Inform the TAT as per assigned date and time as if shipment assigned before 11 am then asked to wait till day end and if scheduled after 11 am then asked to wait till next day end)

Path-Shipment Detail>Decision tree>Click on Partial freight refund

If shipment delay for 5 days.:-

Sir/Ma'am, I really apologized for  the delay in pickup , as a  "token of apology " I'am processing for complete freight refund and we will try to make pickup  attempt of shipment (Inform the TAT as per assigned date and time as if shipment assigned before 11 am then asked to wait till day end and if scheduled after 11 am then asked to wait till next day end)

Path-Shipment Detail>Decision tree>Click on Freight freight refund

Further assistance :- 

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Shiprocket. Have a nice day

Capture the interaction in ICRM -

Shipment Detail>Decision tree>Raised in DT