New FCR Tagging

New FCR Tagging 

FD Ticket- For all the general queries [For-CSAT] ( Order Creation, Rate calculator, cancellation path etc)

• Phone number :- Calling number

• Email :-         Seller's registered email id

• FCR :- Yes

• Issue category :- Others

• Sub category :- General Inquiry 

• Type :- Query

• Status :- Resolved

• Courier Company :- NA

• AWB Number :- NA

• Subject :-       General Inquiry 

• Additional information :- NA

• Request for call back :- NA

• Please enter your number :-         NA

• Group :- Customer Support Call Center

• Agent :- Pratibha

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :-         NA

• Name :- NA

• Description :-

        Note- Use this disposition where the DSAT chances are zero.

FD Ticket- For all the Awaiting Customer Response tickets( Recharge Failed, Damaged Shipment, Panel Functional Error etc)

                   When the documents to be shared with any team:-

• Phone number :- Calling number

• Email :- Seller's registered email id

• FCR :- No

• Issue category :- Any

• Sub category :- Any

• Type :- Complaint

• Status :- Awaiting Customer Response (ACR)

• Courier Company :- NA

• AWB Number :- NA

• Subject :- Any

• Additional information :- NA

• Request for call back :- NA

• Please enter your number :- NA

• Group :- Relevant Department

• Agent :- Spoc

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :- NA

• Name :- NA

• Description :-

                                    When we have to check any document:-

• Phone number :- Calling number

• Email :- Seller's registered email id

• FCR :- FCR- ACR

• Issue category :- Any

• Sub category :- Any

• Type :- Complaint

• Status :- Awaiting Customer Response (ACR)

• Courier Company :- NA

• AWB Number :- NA

• Subject :- Any

• Additional information :- NA

• Request for call back :- NA

• Please enter your number :- NA

• Group :- Client Support

• Agent :-         Kartikey Vishvakarma

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :-         NA

• Name :-   NA

• Description :-

FD Ticket- For all the rest FCR Cases ( NDR Reattempt, Shared RTO status, Weigt Discripency etc)]

• Phone number :- Calling number

• Email :- Seller's registered email id

• FCR :- FCR- Addressed

• Issue category :- Any

• Sub category :- Any

• Type :- Complaint/Query

• Status :- FCR - Resolved (FCR)

• Courier Company :- NA

• AWB Number :- NA

• Subject :- Any

• Additional information :- NA

• Request for call back :- NA

• Please enter your number :- NA

• Group :- Customer Support Call Center

• Agent :- Pratibha

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :- NA

• Name :- NA

• Description :-

FD Ticket- For all the rest NFCR Cases ( Account Blocked, Delivery Delay, Tracking update etc)

• Phone number :-     Calling number

• Email :-     Seller's registered email id

• FCR :-     No

• Issue category :-     Any

• Sub category :-      Any

• Type :-     Complaint

• Status :-     Open

• Courier Company :-     NA

• AWB Number :-     NA

• Subject :-     Any

• Additional information :-     NA

• Request for call back :-     NA

• Please enter your number :-     NA

• Group :-     Relevant Department

• Agent :-     Spoc

• LOPS action :-     NA

• FOPS action :-     NA

• Tech support actions :-     NA

• Name :-     NA

• Description :-