Power statements for Dispute and NDR desk

Once the seller voices out the issue (for in TAT call) advisor to use 

For NDR Desk

• Don't worry Sir/Mam, I will take up your issue with courier and try to get it resolved at the earliest and we will update you on status of the case"

For Delivery Dispute Desk 

If evidence is required then in addition to the above statement advisor to say 

"To take up the dispute with the courier I need your assistance in providing me with the required (name the requirement) evidence."

If the call is out of TAT and the seller is adamant even after soft denial, then also above statements are to be used.

Power statements

·       I understand that this situation is difficult, but don’t worry sir/Ma'am, I will get this resolved for you.

·      I do understand your situation. Let me see how can I help you here?

·       I understand, this must have given an impact to the business

·      Don't worry I will try my best to fix this for you.

·      Let me check what best I can do for you, allow me once.

·      I understand this is troubling you but don't worry I’am here to assist you every step of the way.

·      I will put my best efforts to help you