Power statements for Dispute and NDR desk

Once the seller voices out the issue (for in TAT call) advisor to use 

For NDR Desk

• Please don’t worry, Sir/Ma’am. I will coordinate with the courier partner regarding your issue and ensure it is resolved at the earliest. We will keep you updated on the status of your case. 

For Delivery Dispute Desk 

If evidence is required then in addition to the above statement advisor to say 

To raise the dispute with the courier, I require your assistance in providing the necessary [required evidence]. 

If the call is out of TAT and the seller is adamant even after soft denial, then also above statements are to be used.

Power statements

• I understand that this situation is difficult; please don’t worry. I will get this resolved for you.

• I completely understand your concern. Let me check how I can assist you in the best possible way.

• I understand that this must have impacted your business.

• Please don’t worry—I will do my best to resolve this for you.

• Allow me a moment while I check the best possible solution for you.

• I understand this is troubling you; however, I am here to assist you every step of the way.

• I will put in my best efforts to help you.