How to create Return?
Embedded Files
Opening :
Opening :
Good Morning/Afternoon/Evening Welcome to shiprocket. My Name is _. How may I help you?
Good Morning/Afternoon/Evening Welcome to shiprocket. My Name is _. How may I help you?
System Check :-
System Check :-
1) Copy link from SPARK & paste it in new tab / Click on Internal ICRM > Click on seller info
1) Copy link from SPARK & paste it in new tab / Click on Internal ICRM > Click on seller info
Inform seller about following :-
Inform seller about following :-
I would like to inform you that return order option available in all the plans.
There are two main ways through which you can create return orders :
- From ‘Delivered’ order
- Manual Return order
1. From Delivered Orders
1. From Delivered Orders
Please follow the steps below to create a reverse order from ‘delivered’ orders:
Please follow the steps below to create a reverse order from ‘delivered’ orders:
- Go to the ‘Orders’ tab in the left menu
- Now, click on 'All Orders
For all shipments that have been marked as ‘Delivered’, you will automatically find a ‘Create Return’ option.
For all shipments that have been marked as ‘Delivered’, you will automatically find a ‘Create Return’ option.
- Click on ‘Returns’
- A new page with prefilled details about your order will open
- By default, your buyer’s address will become the pick-up address.
- By default, your pick up address will become the destination
- You can change your drop address or add a new address if you have multiple saved addresses
2.) Manual Reverse orders
2.) Manual Reverse orders
You can create a manual return order by following the steps below:
You can create a manual return order by following the steps below:
a) Go to the ‘Returns’ tab in the left panel
a) Go to the ‘Returns’ tab in the left panel
b) Now, click on 'Add Return'.
b) Now, click on 'Add Return'.
c) You will be redirected to a new page where you will have to fill in details like:
c) You will be redirected to a new page where you will have to fill in details like:
- Pickup POC Details
Add your buyer's address and contact details here. Make sure you enter the right phone number and email address, as we use the same for all further communication.
Add your buyer's address and contact details here. Make sure you enter the right phone number and email address, as we use the same for all further communication.
Next, add your buyer's complete address with a landmark, if possible
Next, add your buyer's complete address with a landmark, if possible
Pickup Proactive
Before 1pm will be picked up same day and rest after 1pm creation will be picked next day. below are available courier
Shadowfax Reverse
Delhivery Reverse
Xpressbess reverse-" <undefined>
- Order Details
Please provide the return order ID or click on Generate. Mention the date on which return order created, and return order channel name
Please provide the return order ID or click on Generate. Mention the date on which return order created, and return order channel name
- Product Details
Mandatory section -SKU ,quantity & price. However, we recommend you provide other product details as well that include the brand name, color, HSN, discount details, etc
Mandatory section -SKU ,quantity & price. However, we recommend you provide other product details as well that include the brand name, color, HSN, discount details, etc
- Return Reason
Go ahead and select the reason for the return that your buyer has shared with you. You can also upload pictures of your product along with a comment if there's any.
Go ahead and select the reason for the return that your buyer has shared with you. You can also upload pictures of your product along with a comment if there's any.
- Delivery Address
Add your warehouse/office/storehouse address here, where you would like to receive the delivery of your return order
Add your warehouse/office/storehouse address here, where you would like to receive the delivery of your return order
- Weight and dimensions
We would suggest you take help from your return product's weight & dimensions to fill this information
We would suggest you take help from your return product's weight & dimensions to fill this information
- Payment Details
By default, we are considering prepaid in payment details as it's a return order
By default, we are considering prepaid in payment details as it's a return order
Finally, go ahead and create your return order
Finally, go ahead and create your return order
Once the return order is created it will be displayed in the ‘returns’ tab. You can click on the ‘Initiate Return’ tab to ship your return order.
Once the return order is created it will be displayed in the ‘returns’ tab. You can click on the ‘Initiate Return’ tab to ship your return order.
Few important pointers :-
Few important pointers :-
- Manifest & label is not required to download from panel, Courier person will carry label at the time of pickup
- Cutt off timing is below mentioned:
- Ecom Reverse – 6 AM
- Shadowfax Reverse – 10 AM
- Delhivery Reverse – Pickup will be scheduled the next day
Xpressbess reverse- 11 Am
- If pickup of return order is delayed then issue needs to be raised to FM LOPS
Nugget Ticket
Nugget Ticket
Seller User:- Seller's registered emai id
Channel:- Lops Shipment Pickup
Agent Assign :- As per courier
Ticket Priority :- Low
Status :- Open
Subject :- Return pickup required
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Shipment Pickup
Sub Category :- Pickup Requested
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
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