NDR Verification

Opening : 

Good Morning /Afternoon/ Evening Welcome to Shiprocket. My Name is _. How may I help you?

System Check :-

1) Copy link from SPARK & paste it in new tab / Click on Internal ICRM .

2) The agent need to check the shipment status first.

3) The agent will check if the NDR was sent to the seller and that the NDR action was taken by  seller.

4) Inform seller about :-

I would like to inform you that  we are forwarding your concern to our team and will verify the attempt from your buyer. Please allow us time of 1-2 days to get back to you on this.

Note: Agent will not raise any ticket for NDR verification wherein the issue is pending more than 10 days.  NDR verification cases to be assigned to NDR verification team with tag  RTO(NDR verification) which is mandatory. 

Further assistance :- 

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Shiprocket. Have a nice day

FD Ticket

• Select template : "RTO Initiated: NDR Verification case"

• Phone number :- Calling number   

• Email :- Seller's registered email id 

• FCR :- FCR - Address 

• Issue category  :- Shipment NDR & RTO 

• Sub category :- Fake Delivery Attempt- Forward 

• Type :- Complaint 

• Status :- Open 

• Courier Company :- Courier partner's Name 

• AWB Number :- Mention AWB(s) 

• Subject :- Delivery Attempt verification for RTO shipment

• Additional information :- NA 

• Request for call back  :- NA

• Please enter your number :- NA

• Group :- Customer Support NDR Verification

• Agent :- Shilpa / Lakshita 

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :- NA

• Name :- NA

• Description  :-