Embedded Files
Opening :
Opening :
Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you?
Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you?
System Check :-
System Check :-
1) Copy link from SPARK & paste it in new tab / Click on Internal ICRM (Ask for AWB no. in shadow fax cases)
1) Copy link from SPARK & paste it in new tab / Click on Internal ICRM (Ask for AWB no. in shadow fax cases)
2) Click on View details > Click on Shipment section
2) Click on View details > Click on Shipment section
3) Check Shipment status
3) Check Shipment status
4) Tracking status
TAT FOR Forward Delivery = 7 Working days
TAT FOR RTO Delivery = 1-2 Working days
Nugget Tagging (Forward Shipment )
Nugget Tagging (Forward Shipment )
Seller User:- Seller's registered emai id
Channel:- LOPS Shipment Delay Delivery
Agent Assign :- Auto Assign
Ticket Priority :- Low
Status :- Open
Subject :- Delay in Shipment Delivery
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Shipment Delivery Delay
Sub Category :- Delay in Shipment Delivery - Forward
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
Nugget Tagging (RTO shipment)
Nugget Tagging (RTO shipment)
Seller User:- Seller's registered emai id
Channel:- Lops Shipment Delivery
Agent Assign :- Auto Assign
Ticket Priority :- Low
Status :- Open
Subject :- Delay in Shipment Delivery-RTO
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Shipment Delivery Delay
Sub Category :- Delay in Shipment Delivery-RTO/Reverse
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
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