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This is to clarify the recent updates regarding the convenience fee on card transactions so that everyone is on the same page.
1. The convenience fee for card payments started being charged through Razorpay on 7th July 2025.
2. Initially, the corresponding entries for convenience fees were not reflected in the Passbook. So, we are manually raising invoices for the convenience fee charged between 7th July and 14th August 2025.
3. From 14th August 2025 onwards, convenience fee entries have been automated and are now visible in the Passbook.
4. We also observed that some transactions were using UPI with RuPay Credit Cards. So, we have implemented an additional check for this scenario, which went live on 28th August 2025.
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