Opening : 

Good Morning/Afternoon/Evening Welcome to shiprocket. My Name is _. How may I help you?


 System Check :-

1) Copy link from SPARK & paste it in new tab 

Note:-We do not provide link to activate "Bluedart" anymore, the seller can activate this courier from seller panel by just selecting the terms and conditions and uploading the PAN Card(only if not available in our system). 

BD activation:-


Verification Process:

When a call reaches the CC advisor, they must check if the BD KYC has been completed.


If BD KYC is completed:

Confirm with the seller that the KYC has been uploaded on the panel. Instruct the seller to wait for 6-7 days for BD KYC approval.


If BD KYC is not completed:

Inform the seller that they need to complete the KYC to activate the service.


Required Documents for KYC upload- 


Company Name :

PAN Number :

Contact Person's Number :

Pickup Address with Pin Code :

Billing Address :

Company URL/Website :

Product Category (for shipping) :

Panel Navigation for Upload:


Seller Panel → Settings > Courier > Courier Selection > Deactivated > Click on "Activate"


Ticket Assignment:

Ensure the above validations are completed before assigning any tickets to the "Compliance Queries" group under the name "Ravi Jangra."


Note: 

Error screenshot is mandatory to share on Ticket before assigning ticket to  Compliance Queries : Ravi Jangra


In case seller uploaded details from panel but Bluedart courier is not activated within the timeline of  2-3 business days, then assign the ticket to Compliamce Queries : Ravi Jangra 


Nugget Ticket( if seller is not able to upload details in seller panel for BD activation):-