Rocketbox/Cargo Shipment ( Shiprocket cargo)

Rocketbox/ Cargo shipment ( Known as shiprocket cargo)

Evening If seller want to ship heavy shipments in bulk then seller can opt out for Rocketbox.

In Rocket box seller will be getting new panel for shipping heavy shipments in bulk (multiple shipments).

For Queries like Shipment delivery ,pickup, wallet recharge, API Issue  share email and contact mentioned below:-

Email-  cargosupport@shiprocket.com

Contact- 9990702233

Scenario- Seller called and asked about Rocketbox/ Cargo shipment.

Opening :

Good Morning/Afternoon/Evening Welcome to shiprocket. My Name is _. How may I help you?

Information-

Script-" Dear Sir/Ma'am, we are glad that you have shown your interest to start using our Cargo shipping feature, Request you to please share your query to our sales and support team on -cargosupport@shiprocket.com  , and Rocket box helpline no is - 9990702233. (Working hours 10:30am-6:30pm from Mon-Sat). 

Note for Agent use only:-

•  If seller assign shipment for pickup before 12 PM then shipment will be attempted for pickup on same day and if shipment assign for pickup after 12 PM then shipment will be assign on next working day.

• You can identify Cargo/Rocketbox shipment with courier partner name -Spoton, Delivery, and Xpressbee.

Please be advised that there is currently a queue issue affecting SR cargo number. This is resulting in sellers seeking help by calling our support numbers.

1. Capture All Details: Thoroughly document all relevant information provided by the seller like AWB and Company ID. along with Phone number.

2. Mention Correct Issue: Clearly indicate the "SR cargo number queue issue" in both the notes and subject line of the ticket.

3. Create Ticket: Create a new ticket with the issue category "Others" and assign it to Group "SR Cargo Support " and Agent "Prashantsingh (prashant.singh@pickrr.com)". (update to be followed from 24th July'25)

4. Mention TAT: Share TAT for callback from Cargo team of 15-30 minutes.

5. Cargo Cases will be created onFD 

Nugget Ticket:

§ Seller User:-                                                         Seller's registered emai id

• Channel:-                                                             Customer Support Call Center 

• Agent Assign :-                                                      Own Name

• Ticket Priority :-                                                      Low

• Status :-                                                                 Resolved

• Subject :-                                                               General Query

• Body:-                                                                    NA

• Private Notes :-                                                      NA

• Phone:-                                                                  Calling number

• Source:-                                                                 Phone / Chat 

• Type:-                                                                     Query

• FCR:-                                                                      Yes

• Escalation Desk/ORM Tag :-                                   NA

• VOC :-                                                                     NA

• SR Issue Category:-                                               Other 

• Sub Category :-                                                      General Query

• Issue Details :-                                                         NA

• Courier Name:-                                                        NA

• AWB Number :-                                                       NA

• Multiple AWB Number :-                                          NA

• Multiple Case Scenario :-                                        NA

• Shipment Status :-                                                  NA

• Jira Link :-                                                               NA

• KAM Action Flag :-                                                  NA