IB- Inbound

Inbound:- ( English)

Opening: Good morning /afternoon/evening...Welcome to Shiprocket, My Name is ................. how may I assist you ?

ACKNOWLEDGEMENT REQUIRED - Surely, I will assist you regarding your concern (Mention Seller's Concern)

Hold Script: May I place your call on hold for 60 seconds, so that i can give you better information?

(system check )

Un-hold Script: Thank you for being on hold.!

Thank you for being on hold, I am sorry to keep you wait for such a long time. (if hold exceeds  more than sixty seconds).

Further Assistance: Is there anything else I may assist you regarding shiprocket !

CSAT  Script: If you are satisfied with the information provided on the call, then please share your valuable feedback with us over the email that you will receive after this call 

Google Review Script : If you are satisfied with the information provided on the call, then please share your valuable review on shiprocket website. You will receive the link after this call on your registered email id.

Closing Scripts: Thank you for calling Shiprocket , Have a good day.

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Inbound:- ( Hindi)

Opening: Good morning /afternoon/evening...Welcome to Shiprocket, My Name is ................. how may I assist you ?

ACKNOWLEDGEMENT REQUIRED - Nishchint rheye , mei apki sahayta krne ki puri koshish krunga / krungi.

Hold Script: Behtar jaankari ke liye kya mei apki call 60 seconds ke liye hold pr rkh skta/skti hu ?

(system check )

Un-hold Script: Hold par bane rhne ke liye dhanywaad !

Hold pr bane rhne ke liye dhanywaad ! lambe hold ke liye maafi chahunga (if hold exceeds  more than sixty seconds).

Further Assistance: Kya mei aapki shiprocket ke regarding kuch or sahyta kar sakta/ Sakti hu ! 

CSAT  Script: Agar aap meri di gyi jankari se santusht hein , toh kripya apna valuable feedback is call ke baad bheji gyi email par de sakte hei !  

Google Review Script : Agar ap meri di gyi jankari se santusht hei , toh kripya apna valuable review humari shiprocket website pr deskte hei !  Link apko is call ke baad mail ke zareeye bhejdia jayega ! 

Closing Scripts: Shiprocket mei call krne ke liye apka dhanywaad ! Apka din shubh ho !