Connection Dispute

If the field executive has picked up the shipment but the status is not updated on the panel—and the latest status is pickup exception, pickup scheduled, pending, cancelled, invoiced, ready to ship, or new—while the seller confirms pickup, treat this as a connection dispute and follow the resolution steps. 

• Request the seller to share the below-mentioned details, within 48–72 hours (on receipt of email):

  1. Date of pickup

  2. Total shipments picked up that date

  3. All signed manifest copies for courier (if multiple manifests, for the same day)

  4. FE (Field Executive) phone number

• Inform the seller: After details are shared, the team will update in 7 working days.

• Advisor must send ACR mail from Nugget to the seller "Use Template : Pickup connection issue"

Tagging

SR Issue Category : Shipment Pickup

Sub Category :  Pickup Miscellaneous

AWB Number :  As per ICRM

FCR : NFCR