Pickup (Connection-Dispute)

Opening :

 Good Morning/Afternoon/Evening Welcome to shiprocket. My Name is _. How may I help you?

 System Check :-

1) Copy link from SPARK & paste it in new tab / Click on Internal ICRM (Ask for AWB no. in  shadow fax cases)

2) Click on View details  > Click on Shipment section

3) Check shipment status

Inform seller about the following:-

Scenario- If shipment picked up but status is still pickup exception/pickup scheduled/Pending/ Cancelled /Invoiced/ Ready to ship/New:-

I apologize for inconvenience caused to you , I request to kindly share :-

1.Date of pickup

2.Count of total shipment picked up on that date

3.Share all signed manifest copies for a particular courier, if multiple Manifest generated and picked on same day

4.FE Phone No.

on mail within 48 to 72 hr. which you shortly receive on your registered mail id, after sharing detail your concern will resolve in 7 working days.

Note Advisor will add below details in ticket id:-

**Note:- Agent will share ACR mail from fresh desk.

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Shiprocket. Have a nice day

FD Ticket- 

• Seller User:-                                                         Seller's registered emai id

• Channel:-                                                              Lops Shipment Pickup

• Agent Assign :-                                                      As Per Courier

• Ticket Priority :-                                                      Low

• Status :-                                                                 Awating Customer Response

• Subject :-                                                               Pickup Done but status not Live

• Body:-                                                                    NA

• Private Notes :-                                                      NA

• Phone:-                                                                  Calling number

• Source:-                                                                 Phone / Chat 

• Type:-                                                                     Query

• FCR:-                                                                     NFCR

• Escalation Desk/ORM Tag :-                                   NA

• VOC :-                                                                     NA

• SR Issue Category:-                                               Shipment Pickup

• Sub Category :-                                                      Pickup Done but status not Live

• Issue Details :-                                                         NA

• Courier Name:-                                                        NA

• AWB Number :-                                                       NA

• Multiple AWB Number :-                                          NA

• Multiple Case Scenario :-                                        NA

• Shipment Status :-                                                  NA

• Jira Link :-                                                               NA

• KAM Action Flag :-                                                  NA