Pickup (Connection-Dispute)
Pickup (Connection-Dispute)
Connection Dispute
If the field executive has picked up the shipment but the status is not updated on the panel—and the latest status is pickup exception, pickup scheduled, pending, cancelled, invoiced, ready to ship, or new—while the seller confirms pickup, treat this as a connection dispute and follow the resolution steps.
Request the seller to share the below-mentioned details, within 48–72 hours (on receipt of email):
Date of pickup
Total shipments picked up that date
All signed manifest copies for courier (if multiple manifests, for the same day)
FE (Field Executive) phone number
Inform the seller: After details are shared, the team will update in 7 working days.
Advisor must send ACR mail from Nugget to the seller "Use Template : Pickup connection issue"
Tagging
SR Issue Category : Shipment Pickup
Sub Category : Pickup Miscellaneous
AWB Number : As per ICRM
FCR : NFCR