There is an update on OTP (One-Time Password) delivery options for various shipment types:
FWD & RTO Shipments:- Ecom now offers OTP delivery for both Forward Delivery (FWD) and Return to Origin (RTO) shipments.
Prepaid Shipments:- OTP verified delivery is available for prepaid shipments with Xpressbees, Delhivery, Bluedart, and Amazon (shipment value exceeding Rs. 500 and only for Forward Delivery).
OTP Activation & Deactivation:
Shiprocket currently accepts requests for OTP-based delivery activation and deactivation for Xpressbees, Delhivery, and Ecom. Advisors should follow these steps:
Raise an FCR Ticket Group: "Client Support" Agent: "Ankit Singh" .
Subject line:
OTP activation: Include "OTP activation" for activating OTP delivery.
OTP deactivation: Include "OTP deactivation" for deactivating OTP delivery.
Process for Team Filtering Cases from FD Dump:
Click on seller details in ICRM.
ICRM - Internal ICRM - Select (OTP Base Delhivery)
Download a sample file.
Sample file will be downloaded by name"otp_delivery_enable"
Add:
Company ID under "Company_ID" column.
"0" for deactivation and "1" for activation under the "Status" column.
Additional Information:
Maximum wait time for successful OTP activation/deactivation is 10 minutes.
Nugget Ticket:-
Seller User:- Seller's registered emai id
Channel:- Customer Support
Agent Assign :- Ankit Singh
Ticket Priority :- Low
Status :- Resolved
Subject :- OTP Base Delivery Activation / Decativation
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Other
Sub Category :- Other
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA