OTP Based Delivery

There is an update on OTP (One-Time Password) delivery options for various shipment types:

• FWD & RTO Shipments:- Ecom now offers OTP delivery for both Forward Delivery (FWD) and Return to Origin (RTO) shipments.

• Prepaid Shipments:- OTP verified delivery is available for prepaid shipments with Xpressbees, Delhivery, Bluedart, and Amazon (shipment value exceeding Rs. 500 and only for Forward Delivery).

OTP Activation & Deactivation:

Shiprocket currently accepts requests for OTP-based delivery activation and deactivation for Xpressbees, Delhivery, and Ecom. Advisors should follow these steps:

1. Raise an FCR Ticket Group: "Client Support" Agent: "Ankit Singh" .

2. Subject line:

   • OTP activation: Include "OTP activation" for activating OTP delivery.

   • OTP deactivation: Include "OTP deactivation" for deactivating OTP delivery.

3. Process for Team Filtering Cases from Nugget Dump:

   • Click on seller details in ICRM.

ICRM - Internal ICRM - Select (OTP Base Delhivery)

3. • Download a sample file.

4. Sample file will be downloaded by name"otp_delivery_enable"

• Add:

  • Company ID under "Company_ID" column.

  • "0" for deactivation and "1" for activation under the "Status" column.

Additional Information:

• Maximum wait time for successful OTP activation/deactivation is 10 minutes.

Nugget Ticket:-

• Seller User:-                                                         Seller's registered emai id

• Channel:-                                                              Customer Support

• Agent Assign :-                                                      Ankit Singh

• Ticket Priority :-                                                      Low

• Status :-                                                                 Resolved

• Subject :-                                                    OTP Base Delivery Activation / Decativation

• Body:-                                                                    NA

• Private Notes :-                                                      NA

• Phone:-                                                                  Calling number

• Source:-                                                                 Phone / Chat 

• Type:-                                                                     Query

• FCR:-                                                                     NFCR

• Escalation Desk/ORM Tag :-                                   NA

• VOC :-                                                                     NA

• SR Issue Category:-                                               Other

• Sub Category :-                                                      Other

• Issue Details :-                                                         NA

• Courier Name:-                                                        NA

• AWB Number :-                                                       NA

• Multiple AWB Number :-                                          NA

• Multiple Case Scenario :-                                        NA

• Shipment Status :-                                                  NA

• Jira Link :-                                                               NA

• KAM Action Flag :-                                                  NA

•