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Shiprocket SOP
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    • Pickup
    • Same Day Delivery (SDD) & Next Day Delivery (NDD))
    • Buyer Desk SOP
    • In-Transit Damage
    • What's App Communication Module
    • Warehouse/Fulfillment Related
    • Delivery Boost
    • Rocket-box/Cargo Shipment
    • SR Engage
    • RTO Score
    • SMB
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    • Ledger
  • Value Added Service ( VAS )
  • Notes to be added in Nugget ticket
  • Shipping Rates Reduction/Adjustments | Lite to Pro | Domestic Shipping
  • All Forms & Trackers
  • Buyer Call Handling-IB
  • RTO Escalation in Shiprocket
  • Quality Check
  • New FCR Tagging
  • SR Amplify
  • Minimum Recharge from 200 to 500
  • Recent Update-Till 17th Apr'23
  • Wallet Balance transfer Request
  • Return Shipment Delivery In-TAT
  • Return Shipment Delivery Out-TAT
  • Order Verification
  • OTP Based Delivery
  • Shyplite
  • Pickup (Connection-Dispute)
  • Pickup Freight refund Policy
  • Delivery -In TAT
  • Delivery- Out of TAT
  • NDR Verification for RTO Shipment
  • RTO Shipment not received (out of TAT)
  • RTO without NDR
  • RTO-NDR SOP
  • Return Order
  • Early COD activation & benefits
  • Early COD Plan downgrade
  • COD Remittance - In TAT
  • Shiprocket Shivir
  • COD Handling Fee
  • COD remittance-Out of TAT
  • SAAS Plan (Upgrade)
  • SAAS Plan (Downgrade)
  • DC Address
  • Recharge Error/Issue
  • Channel Integration
  • Tech-Related- FAQ's
  • API Integration
  • Transfer Protocol
  • CSAT Script- Voice and Chat
  • Price Hike Delhivery
  • Post Ship upgraded to Brand Boost
  • Brand Boost - Updated Version of Post Ship
  • Ekart packaging guidelines
  • SR Support
  • Bluedart and Xpressbees Rate Revision
  • Insurance Claim
  • Pickrr Migration FAQ's
  • Weight Fraud Seller List
  • User Management (wanted to provide access to someone else) )
  • Ship Rocket Boost & Check out
  • Escalation Matrix for L1 & l2
  • Apology & Empathy statements
  • Sales Related
  • Estimated delivery timelines
  • List of products cannot be shipped
  • Logistics Transporter ID list
  • Add Package Images Feature
  • Bank Verification & Updation
  • Blue-Dart Activation
  • Order Cancellation
  • Change Label setting
  • COD to prepaid payment mode
  • OSLA Cases
  • EWAY Bill number
  • KYC
  • Lost Shipment
  • Multi Packet Shipment
  • SR Assured (Verified Seller)
  • Amazon Shipping 1kg, 2kg, 5kg on Shiprocket.
  • Packaging
  • Delivered not Received (DNR)
  • Postpaid service related
  • Split Shipment
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