RTO Score

Opening : 

Good Morning/Afternoon/Evening Welcome to Ship rocket. My Name is _. How may I help you?

System Check :-

1) Copy link from SPARK & paste it in new tab / Click on Internal ICRM (Ask for AWB no. in  shadow fax cases)

Inform seller about the following :-

Sir/Ma'am , would to like to inform you that :-

RTO Score  is a feature introduced to reduce the RTO orders.  We are helping sellers to  identify each of their shipments with RTO Score so that they can easily make a decision to remove the risk of RTO for their shipments. 

For Demo Seller can check the Video on SR panel, 

Paths :- SR Panel - Settings - Value Added Services - RTO Score -  Scroll down and click in option of "See Video".   

Trial Period :- It's free for 30 days as trial from the date of activation 

Note - RTO score and settings now won't be visible to engage sellers.

What to do for high or Low RTO Scores :- 

Hight Score :-

• Take Buyer confirmation before Shipping 

• Take Purchase confirmation before Shipping

Low Score :-

• Ship Order of any Minimum Value. 

• No Pre confirmation required. 

Further assistance :- 

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Ship rocket. Have a nice day

Note: How to check VAS activation and deactivation via ICRM: Login to seller panel >> Enter Comp ID or registered number>> Click on View Details>> Click on Tech Product.