SAAS Plan(Upgrade)

Opening : 

Good Morning/Afternoon/Evening Welcome to shiprocket. My Name is _. How may I help you?

 System Check :-

1) Copy link from SPARK & paste it in new tab 

2)  Inform seller about :-

• Shiprocket offers an attractive range of plans which will help you to grow your as per your feasibility & choice. If you wish to upgrade your plan, follow the steps given below :-

• Go to your left menu bar > click on the Billing tab 

• Now, click on Current Plan Details. Here you can see different plans which are available with  Shiprocket

• Select your plan and click on the Activate button 

• Select your ideal duration and click on 'Pay Now' 

• Choose payment mode (Credit/Debit card/Net banking/UPI/Debit card +ATM Pin/3rd Party wallets)

• On successful payment, it will activated instant .

• The agent will describe shiprocket's USP like COD and early COD plans, SRX, warehouse facility etc before assigning case to the sales team.

• Sir/Mam if you want I can arrange a call back from our plan specialist & they will help you to choose plan which will help you to grow your business basis your requirement . ( agent to fill the pipe drive on SPARK).

Further assistance :-

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Shiprocket. Have a nice day

Nugget Ticket 

• Seller User:-                                                         Seller's registered emai id

• Channel:-                                                              Customer Support Call Center

• Agent Assign :-                                                      Own Name

• Ticket Priority :-                                                      Low

• Status :-                                                                 Resolved

• Subject :-                                                               Seller want to know about SAAS Plan

• Body:-                                                                    NA

• Private Notes :-                                                      NA

• Phone:-                                                                  Calling number

• Source:-                                                                 Phone / Chat 

• Type:-                                                                     Query

• FCR:-                                                                     Yes

• Escalation Desk/ORM Tag :-                                   NA

• VOC :-                                                                     NA

• SR Issue Category:-                                               Plan Related 

• Sub Category :-                                                      Upgrade plan

• Issue Details :-                                                        Request from Panel

• Courier Name:-                                                        NA

• AWB Number :-                                                       NA

• Multiple AWB Number :-                                          NA

• Multiple Case Scenario :-                                        NA

• Shipment Status :-                                                  NA

• Jira Link :-                                                               NA

• KAM Action Flag :-                                                  NA