Embedded Files
If a buyer is asking for shipment status and EDD then we can share the same and for any refund ,replacement or complaint/expedition, we will request buyer to connect with seller or to website from where order has been purchased.
Speak For Advisor:
"Sir/Ma’am, you’ve reached the seller support helpline and we provide assistance to our sellers with their operational concerns only .We will not be able to assist you
for any query related to the product you have ordered. Request you to kindly contact the seller from whom you purchased the product for further help"
NOTE: Do not share Seller phone number with buyer
Ticket Tagging for Buyer Calls.
Seller User:- Seller's registered emai id
Channel:- Customer support Call Center
Agent Assign :- Own Name
Ticket Priority :- Low
Status :- Closed
Subject :- Buyer Query
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- YES
Escalation Desk/ORM Tag :- NA
VOC :- ( Mention buyer and advisor VOC )
SR Issue Category:- Others
Sub Category :- Buyer
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
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