Prospect Seller

English :- 

“I am glad that you have shown interest to associate with shiprocket, let me give you brief about shiprocket. We are logistic aggregator and we  are currently working with 17+ courier partners across the country with 29000+ pin code coverage

USPs :-

We have multiple plans available with us as per different requirements of  our sellers , also we offer multiple services like:-

1. Shiprocket fulfillment

2. Shiprocket Cargo

3. Shiprocket packaging

4. International shipment &

5.  We have Channel Integration feature as well which will help you to fetch your other e-commerce orders on shiprocket platform to process all the shipments at one place .

Check if Seller is registered or not ..

If not registered say - I am unable to find any details from the number you are calling , May I know if you have registered with us .

If Yes - Check KYC and suggest to recharge wallet and start shipping

If No :- Do not worry Sir/Ma'am, I will assist you with complete process.

You can download shiprocket App from playstore or you can easily signup through desktop by just entering  " www.shiprocket.in"

Further I am arranging a call back from our expert,  they will provide you complete assistance to opt for the best plan as per your business needs.

Further i would like to confirm few details to arrange a callback for you:-

Fill Pipe Drive

•      Address - free text 

•       Product Category - select value

•       Planned start date for shipments - select date

•      Through which platform are you currently receiving orders? -  Select value

•       Any website to promote company? -  free text

•       Expected monthly shipments? -  select value

•      Do you also do international shipments?  - select value

•     Current shipping partner? - select value

•     Source - Call center

** If the potential of the seller is less than 90 so open ticket will be assign to Karuna Gurung & Pipe Drive will not be filled. 

** If the potential of the seller is more than 90 so  fcr-resolved  ticket will be assign to Suraj & Pipe Drive will be filled.

Call Back Tat Will be 24 Hours 

English  :- 

“I have arranged a callback for you from our experts & they will connect within 24 hours 

Closing :-

Thank you for calling shiprocket have a nice day!!

•  If the seller is already registered with the Shiprocket then the agent will ask for the exact query  and educate about the same

Query 1 – I want to upgrade my plan.

Sir/mam, As I can see that you are already registered with the shiprocket , I would like to inform you that you can upgrade the plan from your seller panel (agent will brief about the plans)

(If the seller asks more details about the plan and work ways of the shiprocket , the agent will use the below script)

Sir/mam “ To suggest you the best plan, I would like to know few details from you regarding your business. (agents to fill the form)..

Query 2 – Can I ship “x” product?

Sir/mam, I would like to inform you that you can/cannot ship the “X” product .  (agent will refer the Dangerous goods list provided to inform the seller if he can/cannot ship “X” product”.

Query 3 – Why cannot I ship “X” product?

Sir/mam , I would like to inform you that “X” product is not permissible from courier’s end

Query 4. How many courier services are currently active with Shiprocket?

Sir/mam I would like to inform you that We currently cater 17+ courier.

Query 5. What is the cheapest plan for me as I do “X” number of shipments?

To suggest you the best plan, I would like to know few details from you regarding your business. (agents to fill the form)..

Power Lines .

Shipping Rates :- 

Sir/Ma'am would like to inform you that shipping rates on shiprocket starts at very less amount which is Rs. 26.27/500 gms & further it depends upon distance & courier

We do have rate calculator as well from where you can compare rates as per location selected & weight of shipment

Plan Related :-

Shiprocket offers an attractive range of plans which will help you ship your shipments with ease 

NDR Facility:-

• Reduce undelivery with our automated NDR management solution 

• Shiprocket captures non-delivery information in real time and updates you on the panel

• Real-time notification to the buyer via SMS and IVR to which buyer can responds

• Courier agent re-attempts shipments according to your & buyer remarks 

Packaging :-

• Smart Packaging Solutions for Your Business 

• Offer your consumer a cost effective packaging experience with uniform quality — your one-stop shop for online packaging purchases/supplies

• Buy High Quality Corrugated Boxes and Flyers at The Lowest Prices

Courier recommendation engine :-

To make the decision of selecting courier partner easy and error-free, we have created an intelligent tool which recommends the best courier partner for each of your shipments

With CORE, you get four settings to select your preferred courier partner:

• Best Rated : Courier partners with the best ratings across all parameters for the selected source and destination pin code

• Cheapest : Courier partners with the lowest rates

• Fastest : Courier partners with the fastest delivery time

• Custom: You can also select your courier partners manually and make it your custom preference

Integration :-

Sell on the top channels and marketplaces while you ship with the most reliable shipping platform for eCommerce sellers 

With integration you can fetch your other e-commerce portal orders on shiprocket platform to prepare the same for shipping

Tracking :-

• Stay updated with the status of your shipment

• Keep track of your orders and never miss an update again!

• The main objective of this parcel tracking system is to provide customers with information about the details of the route of the package, delivery status, estimated delivery date, and the estimated time of delivery

• Shipping with any of the courier partners You just need to enter your AWB number to get all tracking details 

Fulfillment :-

• Shiprocket Fulfillment has fulfillment centers across the country, making shipping within cities and within zones much faster. 

• Fulfillment/warehousing service is now available in 14 cities which are Delhi, Gurugram, Jaipur, Lucknow, Ludhiana, Faridabad, Bangalore, Chennai, Hyderabad, Kolkata, Guwahati, Mumbai, Ahmedabad and Surat 

• Reduce shipping costs drastically by decreasing distance between the customer’s residence and your warehouse 

• Give your customers a premium e-commerce shipping experience with Shiprocket’s tech-enabled fulfillment centers 

• No Storage Fee if Your Product Ships Within 30 Days

• Choose a fulfillment centre nearest to your customer and offer faster delivery

• Offer next-day delivery to your customers by choosing a fulfillment center closest to their residence 

• With our fulfillment experts, experience seamless picking, shipping & hand over an absolute damage-free package to your customers 

English  :- 

“I am forwarding your request to our sales experts and you will receive the call back from them within 24 hours

Note :- For urgent call back, Tracker needs to fill (Shared on Email)

Hindi :-

 Main Aapki request humare sales expert to transfer kar rahi hun aapko 24 ghante mein call back aa jayega.

Closing :-

Thank you for calling shiprocket have a nice day!!