Opening : 

Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you?

System Check :-

1) Copy link from SPARK & paste it in new tab

2) Check shipment status

Inform seller about :-

• You can now change the shipment's payment method while the shipment is under any status except under "out for delivery" & "Undelivered". The payment mode can only be changed from "COD to prepaid" and not "prepaid to COD".

Path to follow to change the payment method :

•  Setting > COD to prepaid > enable changing payment mode

Note -

• The change can be made for the COD shipments only.

• This will not be applicable for the shipments under status -  "out for delivery"  & "Undelivered".

• Payment mode change is allowed only once and cannot be reverted.

• This feature is currently catered by "Ecom , Delhivery & Xpressbees" only.

Path to change payment mode from seller panel:

Login to shiprocket account > Orders > All Orders > Search order via AWB/order number number > Payment tab > Click on edit button > Change the payment mode

Note: 

Post enabling the toggle under payment mode settings, you will receive notification for the same on panel, registered email id & registered phone number, also if you change the payment mode from COD to prepaid then no "COD charges" will be refunded to you.

Option for  Change in MOP (COD- Prepaid) is live on ICRM,   MOP change requests are to be assigned to FOPS - Ai Nawaz or Apurba Gorai 

Further assistance :-

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Shiprocket. Have a nice day.

Nugget Ticket :-

• Seller User:-                                                         Seller's registered emai id

• Channel:-                                                              Customer Support Call Center

• Agent Assign :-                                                      Pratibha

• Ticket Priority :-                                                      Low

• Status :-                                                                 Resolved

• Subject :-                                                               Change in mode of Payment

• Body:-                                                                    NA

• Private Notes :-                                                      NA

• Phone:-                                                                  Calling number

• Source:-                                                                 Phone / Chat 

• Type:-                                                                     Query

• FCR:-                                                                     Yes

• Escalation Desk/ORM Tag :-                                   NA

• VOC :-                                                                     NA

• SR Issue Category:-                                               Shipment Delivery 

• Sub Category :-                                                      Change in mode of Payment

• Issue Details :-                                                         NA

• Courier Name:-                                                        NA

• AWB Number :-                                                       NA

• Multiple AWB Number :-                                          NA

• Multiple Case Scenario :-                                        NA

• Shipment Status :-                                                  NA

• Jira Link :-                                                               NA

• KAM Action Flag :-                                                  NA

•