Please find the updates in the refund policy. Please provide download to the entire floor immediately.

When to Give Refunds

Refunds should only be given if any of these apply:

• Only if the seller is very upset, frustrated,distress in voice,disputing why should I pay in any way of communication

• If the seller asks for a refund right away.

• If the seller has contacted customer support 3 times about the same issue.

• In case of Threat(ORM/Legal/Management, etc)

Refund Matrix

1. Freight Refund: 

• Upto Rs. 500 rs freight refund (Fwd and RTO incl) at L1 

• Upto Rs.1000 with L2 (not for heavy/large shipments >10kg) 

Cases where Freight refund can be initiated on Seller call

• EDD+5 days and shipment is not attempted.

• Without attempt RTO, whether LOPS reason is available or not.

• Shipment has BPR, less than 3 attempts or Zero 

2. Soft Loss in case of Dispute

• In case of SLA breach we will refund full amount at L2 

  • In Case of RTO SLA is 15 days, 

  • In case of forward SLA is 7 days

If the seller asks why you are paying now and why earlier there was no such process then below scrip to be used:

 "We understand how frustrating this experience must have been. After reviewing the details shared by the courier and carefully assessing the situation, we sincerely regret the inconvenience and as a gesture of goodwill, we are processing a refund for you"