Following checks are to be done by the advisors and if details are not visible then ticket to be raised to " Client Support- Finance Desk" team.
Checks are-
1. Wallet balance should be +ve (in all linked accounts)
2. COD should not be blocked for account and AWB no.
3. Check the remittance plan and calculate the expected remittance date
4. KYC/Bank details status
5. Standard remittance time is 8 days from the delivered date and it would be MWF days only and early COD remittance will be as per the plan on working days, excluding sunday & holiday.
Seller User:- Seller's registered emai id
Channel:- Customer Support Finance Desk
Agent Assign :- Priya / Manisha
Ticket Priority :- Low
Status :- Open
Subject :- Remittance not Recieved
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Cod Remittance
Sub Category :- Remittance not Recieved
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
If Seller complaints for partial remittance amount received or COD reversal then ,check COD remittance TAB in ICRM>Seller Info> comp id> COD tab> check COD reversal amount (if any) take CRF ID and check with us (Karuna or Abhishek for COD reversal AWB.