Opening : 

Good Morning/Afternoon/Evening Welcome to Ship rocket. My Name is _. How may I help you?

Inform seller about the following :-

Sir/Ma'am , would to like to inform you that  ONDC stands for Open Network for Digital Commerce.

"We are closely integrated with ONDC, an organization established by the Government to make e-commerce available to everyone.

It will give you a platform to connect with multiple buyers.

 For further assistance I am arranging a callback for you and we will connect with you in next 2-3 days.

May I have your brand and organization name along with your mobile number and email id for further processing.

We also have a dedicated support helpline to reach out for ONDC shipment related issues ,you can send email to

supportondc@shiprocket.com and call on help line number

8860542050 in case you face any shipment pickup or delivery issues during the entire shipment journey.

If seller wants to onboard on ONDC then we need below info.

1- Seller name and calling number

2- Company ID

3- Website channel- Only shopify, woocommerce and unicommerece seller can onboard for now. if seller has his personal website then softly deny or make a request to use above channel 

If seller wants to deactivate the ONDC

1- Seller name and calling number

2- Company ID

3- Reason (TAT 2-3 Days)

Properties in Ticket

FCR- No

Issue- ONDC Query

Subject- ONDC Activation/Deactivation 

Status- Open

Group- ONDC Customer Support

3. Regarding remittance 

After shipment delivery D+7 days will apply for all shipment remittance ( Prepaid and COD)

If the TAT is crossed make a ticket

FCR- No

Cod remittance not received

Open

ONDC Customer support

TAT- 2-3w DAYS

Further assistance :- 

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Ship rocket. Have a nice day

FD Ticket

• Seller User :-                           Seller's registered emai id

• Channel:-                                 Customer Support Call Center

• Channel Email :-                      NA

• Agent Assign :-                        Pratibha

• Ticket Priority :-                        Low

• Subject :-                                  ONDC Query

• Body:-                                         NA

• Private Notes :-                          NA

• Phone:-                                      Calling number

• Source:-                                    Phone / Chat 

• Type:-                                        Query

• FCR:-                                         Yes

• Escalation Desk/ORM Tag :-   NA

• VOC :-                                       NA

• SR Issue Category:-               Other

• Sub Category :-                      Other

• Issue Details :-                       NA

• Courier Name:-                      NA

• AWB Number :-                     NA

• Multiple AWB Number :-      NA

• Multiple Case Scenario :-    NA

• Shipment Status :-               NA

• Jira Link :-                            NA

• KAM Action Flag :-              NA

FD Ticket (In case seller want to activate or deactivate ONDC services)

• Seller User :-                           Seller's registered emai id

• Channel:-                                 ONDC Query

• Channel Email :-                      NA

• Agent Assign :-                       Shruti

• Ticket Priority :-                       Low

• Subject :-                                  ONDC Activation / Deactivation

• Body:-                                         NA

• Private Notes :-                          NA

• Phone:-                                      Calling number

• Source:-                                    Phone / Chat 

• Type:-                                        Query

• FCR:-                                         NFCR

• Escalation Desk/ORM Tag :-   NA

• VOC :-                                       NA

• SR Issue Category:-               Other

• Sub Category :-                      Other

• Issue Details :-                       NA

• Courier Name:-                      NA

• AWB Number :-                     NA

• Multiple AWB Number :-      NA

• Multiple Case Scenario :-    NA

• Shipment Status :-               NA

• Jira Link :-                            NA

• KAM Action Flag :-              NA