Partial COD 

FAQ

Q1. What are the key highlights of the feature ?

A- The Partial COD process allows sellers to offer their buyers the flexibility to pay a portion of the total order value online and the remaining amount upon delivery.

Q2. What needs to be done if a referred seller requests for activation ( not from a selective set of sellers)

A- Sellers can reach out to their KAMs or support team then they can get this enabled for their sellers internally.

Q3. How can the service be deactivated and TAT ?

A- It can be deactivated the same as it has been activated from the same ICRM panel and TAT is less than a minute including caching.

Q4. Who will be the SPOC for any order creation issue with partial COD feature ?

A- Internal Tech Support Team

Q5. Is this for all the COD type users ( standard and early)?

A- Yes

Q6. .Partial COD activation status can be checked via seller profile on ICRM Seller info TAB.

Path in ICRM -->Seller Info--> Enter comp Id-->Company details-->Disable partial COD ( Meant service is active )

• Advisor will check the current status of the Partial COD on ICRM, basis seller's request advisor will online enable the same from the ICRM.

Path in ICRM -->Seller Info--> Enter comp Id-->Company details-->Enable partial COD (To activate the service on Seller behalf )

• Phone number :- Calling number

• Email :- Seller's registered email id

• FCR :- Yes

• Issue category :- COD Remittance 

• Sub category :- COD Remittance Inquiry 

• Type :- Query

• Status :- Resolved 

• Courier Company :- NA

• AWB Number :- NA

• Subject :- Partial COD activated 

• Additional information :- NA

• Request for call back :- NA

• Please enter your number :- NA

• Group :- Customer Support Call Center

• Agent :- Pratibha 

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :- NA

• Name :- NA

• Description :-