OB- Outbound

Outbound :- ( English)

Opening: Good morning / afternoon / evening , My name is ....... , calling from Shiprocket . 

Hold Script: May I place your call on hold for 60 seconds, so that i can give you better information??

(system check )

Un-hold Script: Thank you for being on hold.!

Thank you for being on hold, I am sorry to keep you wait for such a long time. (if hold exceeds  more than sixty seconds).

Further Assistance: Is there anything else I may assist you regarding shiprocket !

CSAT  Script: If you are satisfied with the information provided on the call, then please share your valuable feedback with us over the email that you will receive after this call 

Google Review Script : If you are satisfied with the information provided on the call, then please share your valuable review on shiprocket website. You will receive the link after this call on your registered email id.

Closing Scripts: Thank you for your time in shiprocket. Have a nice day ! 

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Outbound:- ( Hindi)

Opening: Good morning / afternoon / evening , My name is ....... , calling from Shiprocket .

ACKNOWLEDGEMENT REQUIRED - Nishchit rheye , mei apki sahyta krne ki puri koshish krunga / krungi.

Hold Script: Behtar jaankari ke liye kya mei apki call 60 seconds ke liye hold pr rkh skta/skti hu ?

(system check )

Un-hold Script: Hold pr bane rhne ke liye dhanywaad !

Hold pr bane rhne ke liye dhanywaad ! lambe hold ke liye maafi chahunga (if hold exceeds  more than sixty seconds).

Further Assistance: Kya mei apki shiprocket ke regarding kuch or sahyta krskta hu ! 

CSAT  Script: Agar ap meri di gyi jankari se santusht hei , toh kripya apna valuable feedback is call ke baad bheji gyi email pr deskte hei ! 

Google Review Script : Agar ap meri di gyi jankari se santusht hei , toh kripya apna valuable review humari shiprocket website pr deskte hei !  Link apko is call ke baad mail ke zareeye bhejdia jayega ! 

Closing Scripts: Shiprocket mei apna keemti samay dene ke liye apka dhanywaad ! Apka din shubh ho !