Apology Statements
I apologize for the inconvenience that you are facing
Apologies for the trouble, our team is looking into it
I am EXTREMELY sorry for the inconvenience
I am EXTREMELY sorry about this situation
I’m sorry for the trouble that you have faced
Empathy Statements
1 I understand that this situation is difficult, but rest-assured I will find a solution for you
2 I do understand your situation. Will surely help you for this
3 I understand sir this is wrong and this must have given an impact to the business
4 I would feel the same if this happened to me
5 Let me check what best I can do for you
Let me help you for this