If the seller is requesting for a call back from KAM or any action is required from KAM end. Kindly follow the below checks:-
-Properties tag should be:- Action by KAM
-Ticket status should be:- Pending
- Ticket should be in respective KAM group and Name.
- Call back TAT - 24 Working Hours
Ticket Tagging
Phone number :- Calling number
Email :- Seller's registered email id
FCR :- No
Issue category :- Others
Sub category :- Call Back from Kam
Type :- Query
Status :- Pending
Courier Company :- NA
AWB Number :- NA
Subject :- Call Back from Kam
Additional information :- NA
Request for call back :- NA
Please enter your number :- NA
Channel :- ( Region )
Agent :- ( KAM Name )
LOPS action :- NA
FOPS action :- NA
Tech support actions :- NA
Name :- NA
Description :- NA
Tag :- "BPOC" "ActionbyKAM"