KAM  ( Call Back )

If the seller is requesting for a call back from KAM or any action is required from KAM end. Kindly follow the below checks:-

  -Properties tag should be:- Action by KAM

  -Ticket status should be:- Awating Customer Response

  - Ticket should be in respective KAM group and Name.

. Click on Reply to all, remove the seller's ID from email and add KAM's email id.

. Notes should have CB request details, comp id and registered number  

  --Call back TAT -  24 Working Hours 

Ticket Tagging 

• Phone number :- Calling number

• Email :- Seller's registered email id

• FCR :- No

• Issue category :- Others

• Sub category :- Call Back from Kam

• Type :- Query

• Status :- Awating Customer Response

• Courier Company :- NA

• AWB Number :- NA

• Subject :- Call Back from Kam

• Additional information :- NA

• Request for call back :- NA

• Please enter your number :-       NA

• Channel :- ( Region ) 

• Agent :- ( KAM Name )

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :-         NA

• Name :- NA

• Description :-                                 NA

• Tag :-                                                              "BPOC" "ActionbyKAM"