Seller User:- Seller's registered emai id
Channel:- Lops NDR & RTO
Agent Assign :- As per courier
Ticket Priority :- Low
Status :- Open
Subject :- RTO Without NDR
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- Yes
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Shipment NDR & RTO
Sub Category :- RTO Without NDR
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA